IT Support

• Jul 2022 - Present

SIR Consultant

• Feb 2022 - Jul 2022

Network Stock Systems App Trainer

• Oct 2021 - Dec 2021

• Train Regional Field Engineers process on how to use the NSS Application • Train Regional Field Engineers process on how to use the NSS Application

Network Administrator

• Apr 2021 - Oct 2021

• Daily morning system performance checks on Dell EMC and Hitachi • Chairing meetings with MTN line manager and Motiv8 storage and Cabling team • Daily reporting of Storage team activities and tickets on Remedy (ITSM) • Attend all MTN meetings • Participating in all capacity planning meetings • Chairing all Motiv8 Bi-weekly meetings • Daily morning system performance checks on Dell EMC and Hitachi • Chairing meetings with MTN line manager and Motiv8 storage and Cabling team • Daily reporting of Storage team activities and tickets on Remedy (ITSM) • Attend all MTN meetings • Participating in all capacity planning meetings • Chairing all Motiv8 Bi-weekly meetings

Desktop Support Consultant

• Feb 2020 - Mar 2020

• Liaising with the IT support department to increase customer satisfaction and reduce the amount of downtime • Perform Setup of printers, networks, and hard drives on 10-12 windows • Responded to inquiries in-person or via email, chat, or telephone • Conducted training sessions to educate users on how to solve common workstation and connectivity issues, successfully reducing tickets daily • Improved the LAN and desktop support queries by a full 10% • Liaising with the IT support department to increase customer satisfaction and reduce the amount of downtime • Perform Setup of printers, networks, and hard drives on 10-12 windows • Responded to inquiries in-person or via email, chat, or telephone • Conducted training sessions to educate users on how to solve common workstation and connectivity issues, successfully reducing tickets daily • Improved the LAN and desktop support queries by a full 10%

Customer Care Support

• Jul 2019 - Dec 2019

• Resolving tickets for online payments using the old PayGate and VCS Virtual Card Services program • Ensured that clients tickets were escalated within 5 minutes of the ticket been logged • Resolved + 400 queries using zoho desk • Responded to clients account queries within 10 minutes to solve the technical issue that they experienced • Resolving tickets for online payments using the old PayGate and VCS Virtual Card Services program • Ensured that clients tickets were escalated within 5 minutes of the ticket been logged • Resolved + 400 queries using zoho desk • Responded to clients account queries within 10 minutes to solve the technical issue that they experienced

Data and Technical care consultant

• Jul 2017 - Jul 2019

• Solved the customers concerns in store while they waited • Troubleshoot Mac and Windows system devices, smartphones and implementing the resolution immediately • Facilitated the repair process and booking for clients • Provided immediate assistance with mobile data for 3G, Vodafone, Apple, and Samsung. • Effective communication with clients regarding their billing concerns • Solved the customers concerns in store while they waited • Troubleshoot Mac and Windows system devices, smartphones and implementing the resolution immediately • Facilitated the repair process and booking for clients • Provided immediate assistance with mobile data for 3G, Vodafone, Apple, and Samsung. • Effective communication with clients regarding their billing concerns

Apple Technical Support Consultant

• Oct 2013 - Jul 2019

1 st line technical support Troubleshooting Apple and third party devices email setups Diagnosing faulty Apple devices Ordering parts 1 st line technical support Troubleshooting Apple and third party devices email setups Diagnosing faulty Apple devices Ordering parts

Cashier

• Aug 2008 - Dec 2009