Experience

Karna, LLC

• Business Consulting and Services
• 1 - 100 Employee

• Processor

  • May 2019 - Present

  • Data management across multiple data management systems (including claims processing system, case management systems, and databases) • Handling PII and PHI in adherence with HIPAA and federal data privacy regulations • Communication with multiple business teams internally (Claims, Certification, Enrollment, Outreach) and the public. • Maintaining subject matter expertise in the federal regulations that define the parameters of the World Trade Center (WTC) Health Program, which define Program eligibilities • Daily processing of diverse work products in a high volume environment, maintaining the highest standards of customer service. • Managing in-bound and out-bound calls, working with the public, and • Identifying issues quickly and escalating them through the management chain as needed. Show less



Wawa, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • Mar 2013 - Dec 2019

  • Oversee food services including preparation, product display, merchandising and display • Manage staff of up to six employees with various areas of responsibility • Conduct employee shift meetings to ensure responsibilities and tasks are clearly communicated • Coach employees on process improvement in both individual and team meetings • Responsible for delivering and monitoring a high-level customer satisfaction among employees • Conducted swot analysis to identify and develop process improvements to drive employee and store operation efficiencies • Ensure a clean, safe and inviting environment for customers and employees • Responsible for product ordering and placement • Trusted member of staff responsible for handling and storing cash deposits CUSTOMER SERVICE ASSOCIATE • Responsible for cash register operation and point of sale duties • Ensured compliance of federal and state laws for purchases of alcohol and tobacco • Conducted inventory control and stocking around register area • Maintained a clean, hygienic and inviting environment to increase customer experience • Inspect food quality and to maintain fresh standards of perishable foods. Show less