Customer Experience Coordinator

• Apr 2022 - Present

SHEIN X Sarah Fanaye

• Sep 2021 - Present

Selected to participate in SHEIN’s fashion design incubator program (SHEIN X) for emerging indie designers Conducted trend research including color, fabric, and styling forecasts to create market appropriate designsDesigned 7 pieces including pants, dresses, a coat, and a two piece setPresented the collection to manufacturing departments to discuss possible changesMaintained and updated tech packs for products Selected to participate in SHEIN’s fashion design incubator program (SHEIN X) for emerging indie designers Conducted trend research including color, fabric, and styling forecasts to create market appropriate designsDesigned 7 pieces including pants, dresses, a coat, and a two piece setPresented the collection to manufacturing departments to discuss possible changesMaintained and updated tech packs for products

Freelance Fashion Designer

• Sep 2017 - Present

Research trends involving color, fabric, and style forecasts to create market appropriate designsDigitize hand-drawn fashion sketches using Adobe Photoshop to help visualize final productCollaborate with photographer and local models for shoot setting and implement fashion choices Research trends involving color, fabric, and style forecasts to create market appropriate designsDigitize hand-drawn fashion sketches using Adobe Photoshop to help visualize final productCollaborate with photographer and local models for shoot setting and implement fashion choices

Jewelry Consultant

• Oct 2018 - Jun 2020

Provided excellent customer in a high volume environment via phone, email, and chat, while maintaining a 98% customer satisfaction ratingEfficiently analyzed data in Kount fraud protection system to determine legitimacy of suspicious or fraudulent transactionsWorked closely with internal teams, including engineering and marketing, to help manage and create site-wide initiatives, such as seasonal sales, promotions, and featured productsPerformed operational functions associated with fine jewelry repair, special orders, invoicing, shipping & receiving, etc.Monitored customer satisfaction by promptly addressing complaints and using each instance as a training opportunity for self and sales associatesPerformed operational functions associated with fine jewelry repair, special orders, shipping and receiving, and invoicing

Visual Merchandiser

• Nov 2017 - Jun 2018

Managed the creation, placement and positioning of all merchandising initiatives including attractive window displays to showcase company products and increase sales.Planned and executed monthly floor sets; updated store with proper signage.Coached over 20 associates on proper merchandising procedures and techniques.Utilized knowledge of current fashion trends to style mannequinsAdminister Weekly markdowns Managed the creation, placement and positioning of all merchandising initiatives including attractive window displays to showcase company products and increase sales.Planned and executed monthly floor sets; updated store with proper signage.Coached over 20 associates on proper merchandising procedures and techniques.Utilized knowledge of current fashion trends to style mannequinsAdminister Weekly markdowns

Sales Associate

• Nov 2015 - Jun 2017

Demonstrated customer service skills by greeting customers with a helpful and friendly attitude, and assisting with their needs on the sales floorApplied basic math skills by efficiently completing POS transactionsTrained new employees regarding store procedures Demonstrated customer service skills by greeting customers with a helpful and friendly attitude, and assisting with their needs on the sales floorApplied basic math skills by efficiently completing POS transactionsTrained new employees regarding store procedures

Merchandise Associate

• Jun 2013 - Aug 2015