Experience

Magazine Designer Clothing

• Manager

  • Nov 2020 - Present

  Store manager and stylist



Air New Zealand

• Cutomer relations specialist

  • Jan 2020 - Apr 2020

• Uniform/ Grooming Standards Coordinator

  • Jul 2012 - Jan 2020

• Business Lounge Concierge

  • Jun 2009 - Jun 2012



Air New Zealand

• Ground Staff Team Leader/ AOC

  • Nov 1997 - Dec 2008

  As Team Leader on the day at Napier Airport, I led and motivated CSA’s and worked closely with ground handlers, engineers and operations. Coordinated all passenger ground handling processes which ensured that the performance targets were achieved, and customer feedback was excellent.Key Achievements: - Consistently met On Time Performance targets by ensuring effective check-in procedure, monitoring flights and forward thinking on operational issues. This saved time and costs on… As Team Leader on the day at Napier Airport, I led and motivated CSA’s and worked closely with ground handlers, engineers and operations. Coordinated all passenger ground handling processes which ensured that the performance targets were achieved, and customer feedback was excellent.Key Achievements: - Consistently met On Time Performance targets by ensuring effective check-in procedure, monitoring flights and forward thinking on operational issues. This saved time and costs on delayed flights and ensured that shifts were run efficiently.- Team Leader on the day with 5 customer service staff.- Health and Safety Rep.- Handled disrupts professionally and resolved difficult issues with many a happy outcome for passengers. Show more Show less