Senior People Experience Manager

• Nov 2022 - Present

Accountable for the design and ownership of an overarching people experience strategy and proposition aligned with our business strategy and values, building world class empowered teams who are engaged, diverse, inclusive and future-ready. Key areas of accountability include people events, wellbeing, talent & career management, performance management, and transformation/change projects. * Lead the design and delivery of strategic people change and transformation projects * Oversee the delivery of a high impact roadmap of initiatives that create a compelling people proposition through the design, planning, communication and execution of scalable fit for purpose solutions that optimise localisation with Division and Group consistency * Own the People Experience budget, managing relationships with suppliers and optimising return on investment * Work closely with peers in DEIB and Learning to align activity, roadmap and people experience and development offer to ensure consistency for employees and other stakeholders * Influence across People teams, business and Group stakeholders to drive our strategic talent agenda * Ensure metrics, reporting, feedback and insight mechanisms are in place to measure and monitor the impact of people experience initiatives Show less

People Experience Manager

• Jan 2022 - Nov 2022

Responsible for the design and delivery of initiatives that bring our EVP, culture and values to life in engaging impactful ways. Working closely with the multiple stakeholders at a variety of levels to embed behaviours and ways of working related to our culture.- Design and delivery of the wellbeing proposition in line with our People Experience and wellbeing strategy- Ensure all people experience events, communications and initiatives are delivered within a consistent strategic framework while localised for maximum impact across all parts of the business- Define and share metrics and success measures that demonstrate the impact of People Experience activities and initiativesProudest achievements in role:* Transition of new employee engagement survey tool including working with project lead on back office design, stakeholder training and launch communication* Launch of Headspace app with 60% adoption levels within 2 months of launch* Creation and delivery of the Values 1 Year Anniversary including celebrating colleagues winning stories, live webinars on embedding our values and the creation of our Values Yearbook, recognising teams across the globe* Organised our inaugural Tech Connect event for over 60 colleagues from all over the globe with an NPS of 90. Connecting top talent from our Technology function and achieving our objectives of connection, collaboration and knowledge sharing Show less

Employee Engagement Specialist

• Apr 2021 - Dec 2021

Working within the Engagement team I am responsible for engagement initiatives across our international offices covering 8 international locations and over 3000 colleagues. I work closely with key stakeholders across the business, including C-suite. I develop strong relationships across teams and locations to ensure alignment on activity that drives engagement & drives us towards organisational success. Main responsibilities:* Employee Engagement Survey: insight reporting for C-suite executives, analysing data & trends to produce actionable recommendations to improve colleague engagement * Providing support to HRBPs and Line Managers in executing engagement plans * Designing engaging comms to educate & inform managers & colleagues on a variety of topics including engagement, wellbeing & DIB initiatives* Events & Social committees: co-ordination of our local social committees to align global & local engagement events. Facilitating committees to collaborate across locations* Event management for global engagement & wellbeing events including liaising with suppliers, vendors & internal comms, as well as post event reporting to measure success* Implementation & management of peer to peer recognition programme across the People functionI am also a member of our Leeds based Charity, Wellbeing & Diversity, Inclusion & Belonging Committees. Show less

Employee Engagement Manager, Culture & Transformation Team, UK&I

• Jun 2020 - Apr 2021

Accountable for the listening strategy for the UKI region including lifecycle, pulse & annual engagement surveys. Implemented the resilience programme for over 2000 employees collaborating with the Wellbeing Manager and L&D function. Managed relationships with stakeholders C suite level and downwards. Co-lead and/or active member of our employee network groups: Women in Experian, Pride, Black at Experian, everyMIND, Autistic Employees of Experian, Community champions. Key responsibilities:* Implemented a new listening strategy moving from an annual survey to a regular pulse check including key moments across the employee lifecycle* Designed and implemented round-tables with the UKI CEO with an overall NPS score of 60 & over 80% attendance levels*Accountable for the communication strategy for culture and engagement, working closely with Internal Communications to ensure alignment and relevance*Accountable for our employee resilience programme and work with a third party supplier to deliver resilience training, workshops and technology* Project team member for Future of Work & Re-boarding programmes, responsible for data analysis, insights and engagement* Project team member for EVP project, responsible for stakeholder feedback and engagement* Created bespoke support for Working Families during COVID-19 for parents and carers with 60% of the network regularly accessing resources Show less

People Engagement Lead, Solutions UK&I

• Oct 2018 - May 2020

Accountable for the Engagement & Enablement strategy for the Solutions business area of 500 colleagues. Supporting the MD and Senior Leadership team on all engagement activity including recognition, wellbeing, internal comms and development.Proud ally & member of many networks across Experian. Ally for our Autism Network & a member of our Working Families Network. Part of steering groups for Pride, Wellbeing & Women in Experian Networks as well as co-lead of the STEM Ambassador Network. Community Champion for the Leeds office and lead of the Great Place to Work team, responsible for events & social activities. Proudest achievements within the business area:* Created & implemented an Engagement Strategy aligned to our People & Business objectives resulting in a 6% increase in survey scores* Created and launched an internal engagement portal with an initial adoption level of 60% increasing to 85% within 6 months of launch* Implemented a wellbeing strategy improving colleagues access levels to wellbeing support by 23%* Implemented a continuous improvement initiative, using Agile methodology to solve issues with ways of working and reduce significant barriers by 15% on the people survey* Successful implementation of engagement and comms plan for office move project involving 400 colleagues with a colleague satisfaction level of 81% and an increase of 16% on people survey scores for change management* Designed a Leadership Development Programme to support our People Managers development to drive high performing teams* Created a culture of continuous recognition, sharing success stories and shining a spotlight on colleagues resulting in a 50% increase in awards. * Improved CSR metrics in our newest office in Leeds including the set up of 4 new volunteering & charity partners Show less

Senior HR

• Jun 2018 - Aug 2018

Engagement & ER Partner

• Feb 2018 - May 2018

Working with key stakeholders I am responsible for many aspects of employee engagement providing end to end support in areas such as employee insights, benefits & reward & internal comms. I keep our benefits platform relevant & aligned to our reward principles & overall strategy. My proudest achievements in this role are related to the projects I successfully launched as a Colleague Experience Adviser (see below). Mainly the continued development of our engagement platform which I evolved to not just be a discount site but the go to place to find out all about how we support & reward our people. I created our Wellbeing Hub which focuses on providing colleagues with resource & support on Financial, Emotional & Physical Wellbeing. As part of this the results I delivered are:1. Leavers decreased by 13.2%2. Absence rates decreased by 17.7%3. Savings achieved were the equivalent of a 1.5% pay increase4. Employer branding improved from 1.6 to 2.4 (Glassdoor)5. Engagement survey scores improved from 42% to 60% ("I am satisfied with my total benefits package")I am also very proud to have led the #stillproudtobemaplin initiative during the final months of Maplin trading. I worked closely with our People Director & E-learning content specialist to provide useful support & resources via our comms channel that focused on outplacement support. This included writing a weekly blog to guide our colleagues to useful information such as our EAP & helpful articles on managing stress with links to Stress Awareness Month & Mental Awareness Week. This was extremely well received across the business with increased visibility for all colleagues on support available to them. I am extremely pleased to have been nominated and shortlisted for an Engagement Excellence Award (2018) for Engagement Leader of the Year because of these achievements. Show less

Colleague Experience Specialist

• May 2017 - Feb 2018

Passionate about all our colleagues having the best experiences in a range of different areas. I have the fabulous job of being really creative and pushing the possibilities around how we engage with our colleagues across the business. I am responsible for benefits, internal communications, culture, leadership journey, events, reward, recognition, CSR & wellbeing. For me it's about connecting brilliant ideas so that we can make our colleagues lives easier and get people really excited about being #proudtobemaplin. My proudest achievement in this role is definitely the successful launch of our colleague benefits platform which I won an award for Most Effective Launch at the Engagement Excellence Awards (2018). This was my first project in the role and I created a full implementation & launch plan, including a teaser campaign to excite & engage colleagues prior to launch. The results:1. 55% adoption in less than 1 month (62% within 3 months)2. Uptake & spend almost double within 3 months (compared to other retailers)3. Launch video remained 2nd most viewed video content for 6 months4. Adoption levels of a combined launch with our comms platform achieved 76% within 3 monthsI also played a key role in our office refurbishment working with our Brand guardians to create fun & quirky embellishments that demonstrated our brand values & heritage. I managed the implementation & launch of our onsite cafe alongside our facilities team, including a teaser campaign & launch event which was fully attended by all colleagues & senior managers. This resulted in engagement scores relating to office environment increasing by 8.9%. Show less

HR Adviser

• Sep 2016 - May 2017

Providing support and advice to line managers on all aspects of employee relations: disciplinary, grievances, absence & performance management for one of the largest accounts (36,000 employees). Leading role in the engagement project within own team, collating and analysing feedback, sharing best practice with senior managers and developing and maintaining an engagement action plan to improve team engagement. Proudest achievements: • Led a project team to look at engagement scores within the team to investigate further the root cause behind the scores and to create a plan that proactively and genuinely seeks to improve employee engagement. • Received the team quarterly star award for proactively taking ownership of the engagement project and demonstrating a passion & commitment to deliver results. • Managed a high volume of cases within the agreed SLAs & achieved consistent scoring in relation to productivity, advice & guidance, adherence & accuracy and client focus. • Supported line managers in resolving complex grievance & disciplinary cases within an agreed 60 day deadline. • Part of the Comic Relief donation team taking donations over the phone from amazing people supporting great causes. Show less

HR Business Partner

• Jan 2010 - Apr 2015

Proactively work with managers and employees within the retail function to improve business and individual performance across a number of key indicators. Identifies gaps, consults with relevant managers to develop and implement solutions to drive performance towards achieving the business strategy. Manages projects to review and make changes to key people initiatives such as recruitment, learning & development, organisational design and employee relations. Work alongside the HR function to deliver the HR strategy regarding engagement, succession planning and customer experience.Proudest achievements:• Led the design and implementation of a Talent Management programme alongside key stakeholders to identify key talent across the business, analyse learning needs and help create a bespoke programme to develop & retain leaders of the future. • Led MBTI sessions across various teams, including senior leadership to promote self awareness and the benefits this can have to managers and the effective management of their teams and individuals. • Led a project team to review the entire recruitment process including salary, job descriptions, contracts, interviews and onboarding. • Provided end to end support on engagement surveys including data collation, data analysis, presenting key themes & trends to senior managers. • Provided support to line managers on cascading results to teams and facilitated sessions to create meaningful action plans to increase employee engagement. • Designed and delivered development solutions for line managers in various topics including disciplinary & grievances, recruitment, induction, coaching, absence management, performance management. Show less

HR Advisor

• Jan 2009 - Jan 2010

Providing support and advice to line managers and employees on all aspects of employee relations: disciplinary, grievances, mediation, recruitment, training, absence and succession planning. Reporting key trends to managers with insight and potential solutions where needed.

HR Administrator

• Jul 2007 - Dec 2009

Managing day to day administration for the HR team including, starter paperwork, eligibility to work, recruitment, induction. Maintaining employee files and reporting to Manager periodically on key statistics. Advertising vacancies and organising interviews and offer packs. Reviewing and improving processes to ensure efficiency and to be able to provide customers the best service.

Store Manager

• Jan 2002 - Jun 2007

Various store roles managing the performance of the store and individuals. Day to day running of the store in addition to leading the team to improve and maintain high standards across a number of areas: sales, customer experience, visual merchandising. Work with other managers on the region to drive regional performance and to identify areas that can improve total business performance as well as individual store performance.