Experience

Mirmont Treatment Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Quality Manager

  • May 2020 - Present

  - Direct and ensure compliance with accrediting and licensing agencies (TJC, DDAP, OMHSAS) for all substance use disorder and mental health programs (inpatient and outpatient).- Develop and execute multi-disciplinary performance improvement initiatives using Lean Six Sigma.- Assist individual departments in developing, implementing, monitoring substantive performance improvement studies.- Direct and manage the Safety/Environment of Care/Emergency Management Committee.- Align Mirmont practices with overall Main Line Health System Infection Control, Compliance, and Legal Department standards.- Ensure regulatory requirements are properly implemented by IT in the EMR.- Establish requirements and implement Mirmont Outcomes and Operational Dashboard (Tableau)

• Performance Improvement Coordinator

  • Apr 2017 - May 2020

  - Participates in projects related to achieving organizational performance related to clinical outcomes, patient safety and patient satisfaction. - Leads and serves on improvement teams, work groups and other collaborative efforts for clinical quality improvement.- Measures current organizational and process performance utilizing a variety of qualitative and quantitative techniques. Assists with preparation of quarterly PI reports, Safety Reports and Board of Director Reports.- Participates in the investigation, evaluation and follow-up of issues, complaints and concerns from patients, families, visitors and/or third- party payers under the supervision of Director.



Crozer-Chester Medical Center

• RN - Quality Performance Coordinator

  • Jul 2013 - Apr 2017

  - Initiate and coordinate performance and quality improvement programs.- Analyze outcomes data and process measures as they relate to system goals.- Prepare Ongoing Professional Performance Evaluations as defined by The Joint Commission.- Research and address complaints and quality of care concerns from The Department of Health, patients, and insurance companies.- Attend daily safety meetings and provide follow-up.- Research hospital acquired infections and provide feedback for improvement.- Facilitate committees such as Hospital Services Committee, Critical Care, and Leadership Rounding.



Mercy Fitzgerald Hospital

• RN - Quality Assurance

  • Oct 2012 - Jul 2013

  - Review medical records for internal and external quality management requirements such as Core Measures and Meaningful Use.-Abstracted and reporting findings, focusing specifically on psychiatric and VTE (venous thromboembolism) core measures.-Communicated opportunities for improvement to physicians and nursing staff. - Review medical records for internal and external quality management requirements such as Core Measures and Meaningful Use.-Abstracted and reporting findings, focusing specifically on psychiatric and VTE (venous thromboembolism) core measures.-Communicated opportunities for improvement to physicians and nursing staff.



Riddle Memorial Hospital

• Hospitals and Health Care
• 200 - 300 Employee

• Registered Nurse

  • Sep 2007 - Jul 2013

  -Assess and render physiological and psychological care for patients as a pool nurse in 5 med/surg units.-Provide age appropriate care. -Demonstrate competencies in evidence based nursing practice, making clinical decisions using the best available research evidence, clinical expertise and patient preference. -Support and enact clinical, departmental, and shared governance initiatives. -Identify each patients’ requirements in accordance with regulatory standards and hospital policies and procedures.



Chubb

• Insurance
• 700 & Above Employee

• Assistant Director, P&C Underwriting Management Reporting

  • Sep 1985 - May 1999

  -Designed, developed, and implemented MS Access 5-year database used for underwriting analysis, reporting, and planning. -Set requirements and implemented the tool, including training others. -Designed and produced critical underwriting reports for ongoing management, planning, and actuarial purposes. -Consolidated worldwide plans and monthly forecasts. -Conducted process audits in Ecuador, Colombia, and Puerto Rico. -Designed, developed, and implemented MS Access 5-year database used for underwriting analysis, reporting, and planning. -Set requirements and implemented the tool, including training others. -Designed and produced critical underwriting reports for ongoing management, planning, and actuarial purposes. -Consolidated worldwide plans and monthly forecasts. -Conducted process audits in Ecuador, Colombia, and Puerto Rico.



Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Senior Financial Analyst

  • Oct 1989 - May 1994

  At CIGNA Worldwide (now ACE):-Provided financial analysis for division/country incurred loss performance for management and actuarial purposes.-Analyzed calendar year/accident year losses for statutory reporting.-Worked closely with field operations to communicate and reconcile results. At CIGNA Worldwide (now ACE):-Provided financial analysis for division/country incurred loss performance for management and actuarial purposes.-Analyzed calendar year/accident year losses for statutory reporting.-Worked closely with field operations to communicate and reconcile results.



CIGNA Worldwide (Now ACE)

• Supervisor – Bermuda Treaty General Ledger

  • Feb 1986 - Oct 1989

  -Reconciliation of treaty reinsurance accounts

• Intern/Reinsurance Accountant

  • Oct 1985 - Feb 1986

  -Completed accelerated reinsurance accounting training program