Experience

Google Fiber

• United States
• Internet Publishing
• 200 - 300 Employee

• EDU Program Lead, Customer Service

  • Jan 2023 - Present



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Training Manager / Senior Instructional Designer

  • May 2018 - Apr 2023

  Responsible for the project management and instructional design development for the New York City COVID-19 Health and Hospitals Test and Trace program. • Ongoing support and training for 3000 staff by updating content for new hires while simultaneously releasing training to staff in production. • Consult with public health officials on change in policy and guidance and implement curriculum changes using rapid development techniques. • Manage the training efforts for Salesforce releases by analyzing design specifications, attending UAT sessions, and coordinating training development efforts for 3,000 call takers both inbound and outbound. • Strategize with key business partners including Knowledge Management, Operations, Internal Leaders, and External stakeholders on the program vision and roadmap, and adjust resourcing to meet program needs. • Monitor and evaluate training outcomes to ensure alignment with business objectives. Responsible for the Veterans Affairs (VA) Community Care Network (CCN) program training curriculum to ensure the contract operations staff are skilled to assist VA. Project manage the design and development of new training curriculum, communications, maintenance of existing training content and facilitate training sessions virtually. • Managed a team of instructional designers through the design, development, and implementation of training for ServiceNow instances, Issue Management and Knowledge Management, that align to strategic initiatives for the VA Community Care Network Contract Operations, including on demand, virtual trainings, screencasts, and videos. • Managed over 3300 hours of system and process-based curriculum development. Show less



IQVIA

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Associate Director of Training and Development

  • Feb 2012 - Jan 2017

  Managed Learning and Development team to design and deliver virtual ILT and blended and eLearning courses for Quintiles Infosario® and other systems. Responsibilities include planning, assigning and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. • Managed a team of four instructional designers in accordance with organization’s policies and applicable regulations. • Utilized strong knowledge of instructional objectives and strategic models, learning object methodology, and measurement standards to design and develop blended learning solutions to maximize elements of Instructor-Led, eLearning, and Virtual training. • Managed customer deliverables for Quintiles Infosario Analytics implementation training and contributed at meetings with internal and external sponsors. • Collaborated with clients across a Global organization to develop impact-driven training that encompassed participant/trainee guides, exercises, job aides, Quick Reference Guides (QRGs), online learning, and other performance support tools with little or no guidance. • Synthesized and analyzed information related to employee training completion and feedback to ensure quality and consistency across assigned programs. • Aligned new and existing curricula with business processes through needs analyses, SME interviews, and research. • Applied rapid design and development methodologies to meet critical deadlines. • Simultaneously developed and executed project plans across multiple platforms, projects, and clients. Show less



PRA Health Sciences

• United States
• Research Services
• 700 & Above Employee

• Instructional Designer II

  • Oct 2007 - Feb 2012

  Responsible for designing, creating and managing the development of high-quality and cross-functional learning programs and instructional materials to meet the needs of the Project Management Group within PRA utilizing adult learning methodology and principals (ADDIE). Led development of learning paths and curriculum through collaboration with global team of executive management, stakeholders, SMEs and cross-functional teams. • Designed, developed and implemented a training solution for the Critical Chain Methodology deployment to over 1,500 employees worldwide using Concerto • Developed ICH GCP training for over 2,000 employees worldwide to ensure patient safety and the credibility of clinical trial data • Designed a training solution for the Quality Control of Critical Variables in eTMF Electronic Trial Master File • Managed and maintained growth of a Project Management Training program for over 200 Project Managers and Project Directors while adhering to PMI’s guidelines. The program enabled Project Managers and Project Directors to achieve PMI PMP Certification. Course topics included web applications, SOPs, corporate strategies and PM initiatives • Delivered train the trainer sessions to instructors to support new trainers with courses developed Show less



Independent Consultant

• Learning and Performance Consultant

  • Jun 1998 - Jan 2012

  Independent consultant responsible for the instructional design and delivery of eLearning tutorials and instructor-led training for proprietary, off the shelf and web-based applications to pharmaceutical companies. Primary focus on curriculum development and management of new product launches as well as the new hire training program for a large pharmaceutical company. Training materials were written for and delivered to Regional Vice Presidents, District Managers and Sales Representatives. Independent consultant responsible for the instructional design and delivery of eLearning tutorials and instructor-led training for proprietary, off the shelf and web-based applications to pharmaceutical companies. Primary focus on curriculum development and management of new product launches as well as the new hire training program for a large pharmaceutical company. Training materials were written for and delivered to Regional Vice Presidents, District Managers and Sales Representatives.



ExecuTrain

• United States
• Education Administration Programs
• 100 - 200 Employee

• Senior Software Instructor

  • Feb 1995 - Jun 1997

  Delivered training nationally (100% travel) assisting various ExecuTrain franchises with their training needs and demands • Responsible for learning more than 18 desktop applications and teaching different classes to clients including government agencies, law firms, financial institutions, and public classes • Reviewed course content as a training advisor and co-author of course manuals • Prestige Award (Top 5 Trainer out of 1000) granted multiple times by ExecuTrain Corporation and recognized in Circle of Excellence (Top 75 Trainer) for all quarters eligible Show less