Experience

Rite of Passage

• United States
• Individual and Family Services
• 500 - 600 Employee

• Non-Duty Teacher

  • Feb 2006 - Present

  · Oversee scheduling for education department consisting of 30 teachers; successfully streamlined scheduling process; facilitate CSAP and MAP testing; teach Computer Fundamentals class. · Manage relationships with case managers, parole officers, and human resources and other administrative staff to support student and organizational needs. · Substitute teach for high-school classes onsite, providing intensive supervision for at-risk students. Coach Counselor, Ridge View Youth Services Center (2006) · Supervised and counseled adjudicated adolescent males to foster pro-social behavior and prepare for successful reintegration into society; applied conflict management and de-escalation skills as needed. · Served as substitute teacher onsite for Denver Public Charter School. Show less



Realty Advantage

• Loan Officer

  • 2005 - Present

  · Developed new business through relationships with area real estate brokers and direct consumers. · Prepared loans and submitted for processing; established and maintained client database. · Advised consumers on credit repair and debt management; researched pricing solutions. · Developed new business through relationships with area real estate brokers and direct consumers. · Prepared loans and submitted for processing; established and maintained client database. · Advised consumers on credit repair and debt management; researched pricing solutions.



Colorado Housing and Mortgage Svs.

• Loan Officer

  • 2003 - 2005

  · Solicited and advised new customers on available loan products; originated loans. · Developed loan documentation, ensured loan compliance, and investigated pending loan exceptions. · Solicited and advised new customers on available loan products; originated loans. · Developed loan documentation, ensured loan compliance, and investigated pending loan exceptions.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Database Project Manager

  • 1999 - 2002

  · Ensured accuracy and integrity of corporate account data through developing comprehensive corporate client profile database; facilitated reporting and tracking of customer and business data.· Produced requirements and documentation, and contributed to product enhancements and releases.· Served as subject-matter expert on Corporate ID Project, creating system process and flow, and collaborating with and advising stakeholders in various corporate, sales, and service departments.· Developed and presented “Train the Trainer” seminars. Show less

• Corporate Customer Support Representative

  • 1998 - 1999

  · Served as project manager for multi-departmental task force; created database to identify delinquent corporate accounts added to monthly aging; produced monthly trend analysis report.· Identified and implemented improvements in data management, process flows, and communication.· Created training program for Corporate Customer Support Representatives and Account Managers.

• Corporate Account Representative

  • 1998 - 1998

  · Managed corporate account receivables for monthly portfolio averaging $8 million.· Generated monthly reports and effectively managed issue-resolution project, facilitating customer requirements to obtain payments.

• Collection Representative

  • 1998 - 1998

  · Negotiated with customers to collect on accounts with 90-day delinquency and collaborated with internal departments on problem resolution efforts; provided training for new hires.