Experience

Hyde Housing

• Government Relations Services
• 1 - 100 Employee

• Service Charge Case Co-Ordinator

  • Sep 2019 - Present



The Hyde Group

• United Kingdom
• Real Estate
• 500 - 600 Employee

• Property Manager

  • Nov 2017 - Aug 2019



The Hyde Group

• United Kingdom
• Real Estate
• 500 - 600 Employee

• Programme Support

  • Mar 2011 - Jan 2014

  Coordinating project information including the compiling and issuing of monthly reports to EMT and the Group Operations Committee. Manage Change Approval process including maintenance of register, ensuring Impact Assessments are carried out and programme documentation updated accordingly. Maintain Product Inventory and database, and develop and maintain Risks & Issues Register escalating as appropriate ensuring resolutions tracked. Promote Hyde vision and advocate change at an operational level including reinforcing reasons for change by delivering positive messages to staff and providing support to staff with clear timescales and direction. Deliver training to staff and ensure business readiness. Show less

• Income Manager

  • Nov 2005 - Mar 2011

  Management responsibility across 2 office locations for a team of staff providing advice on income management, debt counselling & welfare benefits. Responsibility for the maximisation of Hyde Southbank’s income stream in relation to rents, service charges, leasehold capital recoveries, sundry charges and housing benefit payments achieving or exceeding targets every year. Manage annual budget setting process in relation to service charges including collation of information from both local and central teams & issuing of final accounts statements. Show less