Patient Care Coordinator

• Aug 2018 - Present

Customer Service Confirmations Representative

• May 2017 - Apr 2018

Customer Service Team Lead

• Sep 2015 - Jun 2017

Secretary

• Jul 2014 - Sep 2015

Buying Supervisor - Furniture Division

• Feb 2013 - Dec 2013

Managed three (3) product categories (Dining, Lounge and Occasional) under the Furniture Division through effective and efficient supply chain management, budgeting and monitoring and extensive market evaluation:Analyze and assess product performance (sales) weekly, bi-weekly, monthly and quarterly based on on-going promotions for respective product categories and recommend additional sales and marketing initiatives to ensure budgeted sales are achieved weekly, leading up to exceeding monthly sales targets.Recommend sales promotion strategies through analytical sales and forecasting to reduce damaged, repossessed and aged stock for stock clearance and warehouse sales initiatives.Recommend and implement business strategies to gain competitive advantage.Spot check price tickets, floor layout/displays and back up stock levels at branches and discuss recommendations with branch managers/supervisors.Inspect and ensure that production are in accordance of annual purchase agreement from local suppliers and meets the required standards.Nominate/select products for advertising and branch promotions to exceed monthly sales targets.Monitor the distribution of items from respective Range Plan to the various branches.Review pre-advertisements (Press & Television) against nominations.Prepare monthly sales and local and foreign order forecasts Competitor analysis.Assist with other office duties: data entry, preparing invoices, receiving of goods and reconciling unit sales with stock.

Senior Commercial Supervisor

• 2009 - 2012

Import Cargo Coordinator / Marketing Assistant

• Oct 2006 - Sep 2009

Issue Freight Quotations - for both Air and Ocean and the Far East.Co-ordinate incoming cargo (LCL & FCL cargo) from Canada, the USA and other parts of the globe and ensuring cargo reaches customers as instructed, in good order and with minimal or no errors.Tracking client’s shipment, notifying of shipment arrival and clearance of cargo options available for their convenience.Documentation - preparing and assembling shipping documents for customers. Resolving customer service issues, customer retention, follow ups and satisfaction.Provide extensive inside/inbound sales and marketing support.Preparation of sales analysis reports.

Shipping & Logistics Supervisor/Coordinator

• Jul 2005 - Oct 2006

Managed logistics involved in the importation, exportation, the receipt of all cargo in warehouse daily and employees in the Shipping and Logistics Department. Co-ordinate and liaise daily with suppliers (customs broker, haulers, shipping lines and suppliers of stock) on all import/inbound and export/outbound shipments.Liaise with/inform local and regional customers on matters arising from shipment issues and or delays.Inventory control and ensuring Health & Safety regulations are implemented at all times in warehouse.Prepare and submit daily, weekly and monthly import and export analysis and status reports.Conduct annual performance evaluation for subordinates. Responsible for fostering team cohesiveness among subordinates with new and existing employees, and promoting team work when meeting deadlines.

Senior Administrative Assistant/Monitoring & Training Coordinator

• May 2005 - Jul 2005

Assistant to the Administrative Manager.Monitoring:Recruitment and selection of prospective candidates.Responsible for monitoring the performance of departmental managers and their subordinates.Assist in re-designing and preparation of various reports for all departments/divisions.Monitor the receipt of all expenses for the preparation of all Administrative Expense Reports. Training:Interview employees bi-monthly on the areas for further training.Assess the feasibility of employee training needs with their Departmental Manager and the Administrative Manager.Prepare forecasted budget reports, via the most economical means, on employee training needs for review and approval from the Managing Director .Co-ordinate with Departmental Managers in preparations and accommodations for both in-house and external training needs for themselves and subordinates.Liaise with dealers/customers on their participation with external training sessions.Assess outcome and success of training, based on feedback from Departmental Managers, Subordinates and Dealers/Customers.Prepare expense reports upon completion for all training sessions.Assist with other administrative duties.

Shipping & Logistics Coordinator - Import & Export Department

• Feb 2005 - May 2005

Costings: Prioritize and ensure all Requests for Quotations are correct and submitted in a timely manner.Imports: Prepare Foreign Purchase Orders (FPO's), fax to the relevant Suppliers. Follow-up with Suppliers to confirm receipt of FPO’s. Check all shipping documents received and compare items, prices and quantities on PO for errors. Liaise with Suppliers/Freight Forwarders/Shipping Agents and Brokers to correct errors on shipping documents and the status of shipment. Prepare Letters to customs with special instructions. Forward the necessary shipping documents to the Workshop Supervisor. Complete Estimated Landed Costing’s before consignment arrives in warehouse. Notify the respective Divisional Director shipments arrival. Liaise with Workshop Supervisor regarding any problems with received goods and check Statements from Brokers before forwarding to Accounts. Drop Shipments: Sourcing all relevant information (invoices, sales orders, freight charges and other supporting documents from Customer Service. Prepare Caricom Invoices. Forward the relevant shipping documents to suppliers and customers and follow-up until customers receives goods.Exports: Prepare and assemble shipping documents for goods and samples and items to be repaired and warranties and follow-up with Shipping Agent and customer until receipt of goods.Instrument Repairs: Document all incoming charges to provide to Customer Service for quoting customer when instruments are returned for repairs. Liaise with Service Centre on repairs stautus and packaging details for export. Prepare export documents with relevant charges attached, inform customer of Shipping date and fax relevant documents to customer and follow up with Shipping Agent and customer until goods is received.Meetings: Prepare minutes of monthly import and export departmental meetings.

Assistant Manager - Import, Export & Inventory

• Aug 2004 - Feb 2005

Exports – correspond daily with export customers - purchase orders, preparing quotations, preparing relevant shipping documents (Quotations, Caricom Invoice, C82, Packing List, Bill of Lading, etc) to facilitate shipping and liaise with Shipping Agents, Customs Clerk and Customers - to monitor and follow-up with exports from date of departure to estimated time of arrival (perishable and non-perishable shipments), preparing export monitor reports, customer queries, complaints and feedback.Imports - monitoring all imports; from date of departure to arrival of consignment in warehouse and ensuring all necessary documents are in order to facilitate the same.Responsible for all local purchases - maintaining adequate stock inventory, sourcing and negotiating with existing and new suppliers.Monitor daily inventory transfer of stock and review inventory transfer daily report, and re-bottling and re-packaging inventory transfer daily report – using Platinum Accounting.Design and prepare inventory and analysis reports for re-bottling and re-packaging stock.New products registration with Chemistry Food & Drug Administration and Pesticide and Toxic Control Board of Trinidad & Tobago.Assist with other office duties and adhoc reports

Sales Administrator/Office Administrator/Team Leader

• Nov 2001 - Apr 2004

Coordinated the logistics involved in managing four (4) product lines: monitoring purchases, managing stock inventory, meeting sales targets, timely preparation of sales reports and sales projections, importation and exportation of shipments, training, recruitment and selection and engaged in negotiations with customers and suppliers.

Senior Accounts Clerk/ Senior Administrative Assistant

• Nov 2000 - Oct 2001

Supervise employees in Accounts and Administration.Accounts receivables and payables.Company Taxes: (P.A.Y.E., NIS, Health Surcharge, Green Fund and Business Levy).Design and Prepare all Sales Reports and Historical Sales Analysis Reports.Responsible for liquidating short expiry items.Customer queries and complaints.Acting Pharmaceutical Sales Representative: worked the Central and South market – 3 months resulted in sales increase by 30% Training new employees: Accounts, Warehouse and Sales.Monitor incoming and outgoing shipments: liaise with Broker and provide documents necessary to clear shipments.Review monthly Stock Inventory. Ensure that a daily, weekly and monthly Stock Inventory is generated and distributed accordingly to facilitate planning and forecasting. Cash Management: Petty Cash and Cheque Disbursement and Management.Assist in planning and preparation for promotions, Work Shops and In-House Training.Other Office Duties and adhoc reports.

Accounts Payable and Receivable Clerk

• Apr 2000 - Sep 2000

Updated Sales Reports, Filing and Expenses, etc.Responsible for Billing of all daily Sales, issuing of Credit Notes and Credit Control.Banking preparation for the deposit of funds received daily.Processing of weekly and monthly Payroll.Company Taxes: (P.A.Y.E., NIS, Health Surcharge, Green Fund and Business Levy).Bank Reconciliation. Produce monthly, quarterly and yearly income and expenditure reports for the Accountant to prepare financial statements etc.Handle all customer queries and complaints.

Accounts Payable & Receivable Clerk

• Feb 1998 - Apr 2000

Monitoring, issuing and recording statements to Creditors/ Debtors.Preparation of all Banking (deposit, withdrawals, accounts balances, etc.) Assist in the preparation of Bank Reconciliation.All disbursement and management of Petty Cash and Cheques. Liaise with Field Supervisor on new jobs acquired.Monitor all pending jobs: liaise with Field Supervisors to ensure that jobs are completed before the expiration of Purchase Orders. Ensured that all field workers submitted their job slips and are in order for processing.Inventory Control of Stationery for all departments.Assist with the preparation of Financial Statements.Maintain company Chart of Accounts: Code all new Accounts/Jobs accordingly.Update Creditors, Receivables and General Ledgers (Sales, Purchases).Assist with the Analysis of all Overhead Expenses and Purchases.Adhoc Reports and other Accounting Responsibilities and Duties.