Program Account Specialist

• Nov 2021 - Present

Management Assistant

• Sep 2017 - Sep 2020

Proficiently problem solving and resolving conflicts multiple times a day. Training and developing team members at different levels. Providing customer service for a very diverse population via phone, face-to-face, and email. Continuously improving customer service with attention to detail; improved customer service from 79% completely satisfied to 92%. Consistently performing in the top 50 in the state for sales, performed in the top 10 four times. While working primarily for satellite branch, managing a team of 5 staff members. While working secondarily for main branch, assisting in management of 20 staff members. Managing fleet with efficiency and organization by scheduling reservations to equal inventory available and maximizing logistics of complimentary rides and deliveries. Managing the delivery of up to 85 units per day to nearby military bases as needed. Communicating with local business partners for replacement rentals and corporate travel. Improving satellite branch profits by increasing revenue and decreasing expenses in multiple categories. Minimizing accounts receivable by following up with business accounts and personal renters. Consistently passing branch inspections by Risk Management and Accounting departments. Show less

Management Trainee

• Nov 2016 - Sep 2017

Delivery Carrier

• Mar 2015 - Nov 2016

Deliver newspaper on assigned route 5-7 days per week. Volunteer to help deliver newspapers on an additional route when needed. Deepen community and customer relationships with early morning greetings and conversations. Reduc environmental waste by biking the route as much as possible, using rubber bands instead of plastic bags (weather permitting), and recycling leftover papers and materials. Receive recognition via bonuses for outstanding performance. Deliver newspaper on assigned route 5-7 days per week. Volunteer to help deliver newspapers on an additional route when needed. Deepen community and customer relationships with early morning greetings and conversations. Reduc environmental waste by biking the route as much as possible, using rubber bands instead of plastic bags (weather permitting), and recycling leftover papers and materials. Receive recognition via bonuses for outstanding performance.

Retention Specialist

• Aug 2011 - Nov 2012

Deepened customer relationships and customer satisfaction by answering day to day concerns, setting up meetings, and creating agency newsletters. Motivated and inspired team members during in-office and regional team meetings through presentations. Helped organize voluntary events and helped choose marketing venues. Researched and gave baby boomer generation team members insight into the millennial generation. Provided minor technical support on hardware and software within the office. Completed State Farm Bank Training and surpassed monthly loan sales goal month after month. Show less

Professional Dog Bather and Pet Care Associate

• Jun 2009 - Jul 2010

Professionally bathed and refreshed 2-16 dogs per 4-8 hour shift. By listening to pet parents' top concerns, assessing each dog upon arrival, and recommending appropriate salon care package, improved salon sales substantially. Enthusiastic, collaborative, and positive attitude allowed for cross-training throughout the store. Cared for small animals' basic needs, listened to and directed pet parents to recommended products and animals to adopt, stocked shelves, and assisted cashiers. Professionally bathed and refreshed 2-16 dogs per 4-8 hour shift. By listening to pet parents' top concerns, assessing each dog upon arrival, and recommending appropriate salon care package, improved salon sales substantially. Enthusiastic, collaborative, and positive attitude allowed for cross-training throughout the store. Cared for small animals' basic needs, listened to and directed pet parents to recommended products and animals to adopt, stocked shelves, and assisted cashiers.

Warehouse Shipping and Receiving Associate

• Mar 2008 - Nov 2009

Consistently met and surpassed productivity goal. Helped improve inventory process by submitting suggestions into company's Idea Network. Collaborated in a team to remove freshly made and packaged product from the factory line and select inventory locations within the warehouse for storage in the Receiving Department. Loaded 3-5 semi-trailers on each shift in the Shipping Department of the warehouse by hand, requiring the loader to lift up to 350 pounds of furniture product at once. Also unloaded product from 4-6 trailers or railroad cans on each shift in the Receiving Department of the warehouse by hand. Show less

New Student Orientation Leader

• Aug 2009 - Aug 2009

Guided new students during their transition into college by demonstrating an ideal student while sharing knowledge and experiences Guided new students during their transition into college by demonstrating an ideal student while sharing knowledge and experiences

Veterinary Assistant

• Jan 2007 - Jul 2008

Assisted veterinarians during exam visits and surgeries in a fast-paced, zero appointment, walk-in veterinary clinic. Monitored sick and surgery patients. Performed laboratory tests from collected samples. Filled prescriptions. Cleaned kennels, surgery room, and exam rooms. Walked dogs. Assisted receptionists. Collaborated with team members to reach clinic's main focus of helping animals. Motivated team members with smiles and kind words. Utilized down-time by asking veterinarians questions and reading their books about veterinary medicine, continually learning about laboratory testing, and strengthening relationships with team members. Stocked supplies and products for sale. Show less