Experience

WNY Imaging Systems

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Service Coordinator

  • Sep 2020 - Present

  -Monitor customer equipment status via remote management software-Managing service department day to day operations-Scheduling service calls-Billing contracts-Creating, managing, and auditing contracts-Ordering inventory to maintain adequate stock-Collaborate with Account Executives and Service Technicians to ensure the best possible customer experience-Support Sales department with database management-Research new revenue streams-Assist with Accounts Receivable and Payables

• Customer Service Representative

  • May 2016 - Sep 2020

  -Billing contracts monthly-Creating, managing, and auditing contracts-Ordering consumables on a regular schedule-Collaborate with Account Executives and Service Technicians to ensure the best possible customer experience



Rite Aid Pharmacy

• United States
• Hospitals and Health Care

• Shift Supervisor

  • Jul 2015 - Jun 2018

  • Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.• Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed.• Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager.• Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank.• Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets.• Oversee that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule.• Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.

• Associate

  • Jul 2010 - Jul 2015

  • Provided excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.• Stock store shelves and end-caps with merchandise when it is delivered to the store.• Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets.• Build displays of merchandise and complete new plan-o-grams sent from the corporate offices.• Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.• Assist with price markdowns and changes for merchandise on the shelves.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Office Assistant

  • Aug 2012 - May 2015

  • Maintained accurate invoices and employee records under the direction of the Administrative Assistant• Distributed paychecks to employees while assisting them with navigating their benefits. • Maintained accurate invoices and employee records under the direction of the Administrative Assistant• Distributed paychecks to employees while assisting them with navigating their benefits.