Sarah Nsenga
Customer Experience- Team Lead at ComplyWorks- Claim this Profile
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Bio
Credentials
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Certified Scrum Master
Scrum Alliance
Experience
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ComplyWorks
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Experience- Team Lead
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Jun 2022 - Present
Work cross-functionally with product teams to identify current issuesMaintaining expert knowledge of SaaS to ensure that all customers have a great experienceResolving Escalated IssuesAbility to manage multiple tasks while remaining adaptable and flexibleCollaborate with departmental leaders to establish organizational goals and objectives.
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Customer Experience
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Oct 2020 - Present
Serving customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner.Verifying subscriptions as per ComplyWorks and client guidelines with a high level of accuracy and providing assistance to the Client Relationship Management team when necessary.
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PARK PLACE MANUFACTURING INC
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United States
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Administrative Assistant
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Jul 2019 - Mar 2020
Scheduled and Organized DeliveriesCommunicated information about the business to current and potential clientsCoordinated equipment maintenance and repairs to maintain office productivityServed as the primary point of contact for facilitating operational and administrative inquiriesMaintained office inventory by assisting with supply ordersMaintained files and filing, keeping sensitive information confidential Scheduled and Organized DeliveriesCommunicated information about the business to current and potential clientsCoordinated equipment maintenance and repairs to maintain office productivityServed as the primary point of contact for facilitating operational and administrative inquiriesMaintained office inventory by assisting with supply ordersMaintained files and filing, keeping sensitive information confidential
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SureCall Contact Centers Ltd.
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Canada
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Telecommunications
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1 - 100 Employee
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Rescue Advisor
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Nov 2018 - Oct 2019
Support the network performance manager, and operations manager with payments, disputes, and escalationsProvide support for all damages claims originating out of Canada Support the network performance manager, and operations manager with payments, disputes, and escalationsProvide support for all damages claims originating out of Canada
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Education
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2016 - 2018
University of Regina
Certificate in Administration- Level II, Business Administration and Management, General -
2021 -
Athabasca University Faculty of Business
Bachelor of Business Administration - BBA, Business Technology Management
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