Experience

New Zealand Electoral Commission

• New Zealand
• Government Administration
• 100 - 200 Employee

• Trainer & Mobile Manager Electoral Commission

  • Jul 2020 - Present

  TRAINER: Facilitating the training of staff to work over the two week voting period for the 2020 General Election. Classroom delivery of the training alongside coaching and assessing individual. MOBILE MANAGER: As Mobile Manager my role during the advanced voting period of two weeks and Election Day was to visit each voting place on my round in my electorate to provide support in various ways to each places manager and team. Providing supplies, carrying out assessment of procedures, set up, working practices & manager abilities. Show less



Air New Zealand

• New Zealand
• Airlines and Aviation
• 700 & Above Employee

• Flight Service Manager

  • Sep 2018 - Jul 2020

  In-Flight Manager on 777 fleet.Leading & supporting a team of crew in-flight. Ensuring safety, operational, regulatory & high levels of customer & service delivery was carried out by my teams to the required standards set by CAA & Air New Zealand throughout the cabin. I was overall responsible for our customers experience on board our aircraft.I was particularly responsible for the experience our high value customers & customers in our premium cabins received & enjoyed.Aspects of the position included; Problem solving, conflict resolution, time management, health & safety monitoring, providing support & feedback to the crew, monitoring customers experience, continuous improvement opportunities, crew wellbeing.Off aircraft aspects of the role; Direct report manager to a team of 8 crew encompassing; Administrative duties, supporting development, performance reviews, feedback, monitoring absence, support.off shore, responsible for my crew's wellbeing safety and morale. Show less

• In-Flight Service Manager. Cabin Crew Trainer.

  • Jul 2004 - Sep 2018

  Leading & supporting a team of crew on board the aircraft ensuring all aspects of safety and service adhered to & carried out to the standards as set by Air New Zealand and CAA.Providing crew with feedback on their performance, addressing issues and concerns with them.Ensuring customer satisfaction was a key focus of the team, looking out for crew wellbeing.A key responsibility of my role was our high value customers experience, including Business Class and Premium Economy cabins. Problem solving, proactive solutions focused.As a CAA 114/115 Trainer/Checker I carried out coaching for new crew as well as upgrade training & annual assessments in all aspects of safety, operational procedures, service & customer care. Responsible for assessing level of competencies displayed during assessments.Facilitator - Over the years I have delivered training within a classroom environment at the Air New Zealand training facility. Training delivered:Business Class service.In-Flight Entertainment system.Leadership upgrade.Leadership days. Show less



Rodney Wayne and Rochford's hair salons

• Hairstylist

  • Mar 2003 - Jun 2004

  Carried our all aspects of hair styling. Coached and supported trainees. Carried our all aspects of hair styling. Coached and supported trainees.



Airtours Internationl

• United Kingdom

• Cabin Supervisor

  • Mar 1998 - Feb 2003

  Cabin Manager In-Flight Supporting a team of crew in delivering service and safety standards as set by the CAA and Airtours. Providing crew feedback, ensuring Customer Satisfaction, problem solving, conflict resolution, adherence to SOPs and safety standards. Cabin Manager In-Flight Supporting a team of crew in delivering service and safety standards as set by the CAA and Airtours. Providing crew feedback, ensuring Customer Satisfaction, problem solving, conflict resolution, adherence to SOPs and safety standards.



Mobile

• Furniture
• 700 & Above Employee

• Hairstylist Mobile

  • Sep 1988 - Mar 1998

  Hairdresser/Beauty Therapist Built my own business carrying out Hair & Beauty Services in customers homes. Hairdresser/Beauty Therapist Built my own business carrying out Hair & Beauty Services in customers homes.



Maggies Hair & Beauty Salon

• Hairstylist/Beauty Therapist

  • Jul 1986 - Sep 1988

  Hair Stylist & Beauty Therapist. All aspects of hair styling. Facials, Waxing, Lash & Brow Tinting, Manicure, Pedicures, Massage, Make up. Coached trainees on a YTS scheme and work experience. Reception Duties, Stock Control. Hair Stylist & Beauty Therapist. All aspects of hair styling. Facials, Waxing, Lash & Brow Tinting, Manicure, Pedicures, Massage, Make up. Coached trainees on a YTS scheme and work experience. Reception Duties, Stock Control.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Assistant

  • Sep 1981 - Aug 1984

  Sales Assistant on Saturdays and the holidays whilst at school and the first couple of years of college. For the Christmas period November/December 1988 I worked full time at Boots the Chemist on the Christian Dior Perfume Counter. Sales Assistant on Saturdays and the holidays whilst at school and the first couple of years of college. For the Christmas period November/December 1988 I worked full time at Boots the Chemist on the Christian Dior Perfume Counter.