Experience

Potawatomi Casino Hotel

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Slot compliance technician

  • Mar 2023 - Present

  To ensure that all gaming machines are following the casino gaming commissions standards for operation and are following state and federal laws of gaming.Verifying game programs that are installed into new machines to ensure the correct software is installed and that all options for machines are within compliance with the casinos standards.Document and auditing gaming files of all active and non-active gaming machines on the floor and in storage.Accepting and receiving software programs from vendors and warehouse shipment.Logging all new software accepted and received and destroying old software when software is being revoked.Communicate effectively with staff on concerns or updates in regards to slot machines in service or new games being installed.Organizing and creating documents for software to be installed into games by technicians. Show less

• Assistant Shift Manager-Slots

  • Dec 2021 - Mar 2023

  Carrying out supervisory duties that are in line with companies policies and applicable laws.Investigates and adeptly makes business decisions in a professional manner regarding guest disputes.Work closely with Slot Operations Shift Manager to oversee and coordinate the daily operations of assigned shift. Directly supervise Lead Slot Attendants and Slot Attendants.Recommend strategies to improve department performance and ensure optimal guest serviceConduct audits to ensure team members are adhering to company policies and procedures.Act as a resource to guests and team members by maintaining thorough knowledge of the facility, gaming options, special events, and promotions.Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.Assist in verifying jackpots according to federal, state, and tribal gaming regulations as well as PH&C Internal Controls. Show less



Kohl's

• United States
• Retail
• 700 & Above Employee

• Internal Investigator-Midwest

  • Jun 2021 - Dec 2021

  • Protecting company loss and identifying loss through daily remote monitoring throughout the company via CCTV along with varies of other programs for External and Internal theft situations.• Taking phone calls 24/7 to ensure the following: urgent theft situations that are happening live through remote operations, providing guidance to store associates & Field LP on general questions about company policies, critical situations, account look ups, flagging credit card accounts for fraudulent activity, etc.• Overnight monitoring & alarm calls for burglaries, vandalisms, attempted break-ins and break outs.• Partnering with the alarm company to trouble shoot different alarm calls.• Reviewing credit card applications for potential fraud activity through both the company’s submissions and Capitol One banking reporting.• Submitting all accounts suspected of fraud for case submissions for dishonest associate activity.• Reviewing customer transactions for potential return fraud through exception base reporting.• Monitoring remote monitor stores for dishonest associate activity through exception base reporting and sending cases out to district loss prevention managers to interview associates. Show less

• Credit Fraud Investigator

  • Oct 2020 - Dec 2021

  • Protecting company loss and identifying loss through daily remote monitoring throughout the company via CCTV along with varies of other programs for External and Internal theft situations.• Taking phone calls 24/7 to ensure the following: urgent theft situations that are happening live through remote operations, providing guidance to store associates & Field LP on general questions about company policies, critical situations, account look ups, flagging credit card accounts for fraudulent activity, etc.• Overnight monitoring & alarm calls for burglaries, vandalisms, attempted break-ins and break outs.• Partnering with the alarm company to trouble shoot different alarm calls.• Reviewing credit card applications for potential fraud activity through both the company’s submissions and Capitol One banking reporting.• Submitting all accounts suspected of fraud for case submissions for dishonest associate activity.• Reviewing customer transactions for potential return fraud through exception base reporting.• Monitoring remote monitor stores for dishonest associate activity through exception base reporting and sending cases out to district loss prevention managers to interview associates. Show less

• Loss Prevention Supervisor

  • Feb 2019 - Dec 2021

  -Operations Champion of the District: To ensure that all stores are following product protection guidelines on all merchandise. Ensuring that all stores have completed their store audits weekly and keeping stores updated on quarterly alarm test.-Executing all external and internal investigations.-Following company guidelines on policy apprehension for external and internal cases.-Responsible for documenting all evidence through video or physical evidence and filing them in a store report and filing with local police department.-Partnering with local police department on any external investigations involving theft and or damage to the property.-Auditing high theft area's for trends, recovery and or opportunities to create awareness for store team.-Monitoring internal associates and documenting observations to report to the District Loss Prevention Manager in building a case.-Monitoring EBR (security online) for externals and internals cases by examining transactions relating to ex: return fraud, credit fraud, pass off's, employee transactions, discount abuse and Kohl's cash fraud.- Partnered with local retailers in the Michiana area for "blitz" opportunities to send out BOLO alerts on suspects in question.-Partnering with store leaders on updates involving loss prevention and creating action plans around the monthly safety topics.- Documenting any known theft recoveries from store team to investigate with video review. Show less