Customer Support Specialist-ERP

• May 2021 - Present

Senior Customer Service Representative

• Jun 2018 - May 2021

In this capacity I institute robust customer service practices to deliver outstanding customer experience. I assess client needs and provide customized products/solutions to cultivate lucrative relationships with existing and new customers. I streamline and coordinate diverse administrative tasks, such as managing account opening process and handling multifaceted transactions. I monitor performance on regular basis, identify bottlenecks, and devise effective plans to initiate productive change… Show more In this capacity I institute robust customer service practices to deliver outstanding customer experience. I assess client needs and provide customized products/solutions to cultivate lucrative relationships with existing and new customers. I streamline and coordinate diverse administrative tasks, such as managing account opening process and handling multifaceted transactions. I monitor performance on regular basis, identify bottlenecks, and devise effective plans to initiate productive change and achieve KPIs. Few are the highlights I achieved in this role: ☛ Outperformed sales performance goals by 110% through executing effective sales initiatives and fostering professional relationships. ☛ Successfully achieved legendary customer experience goal 10/10 through providing best-in-class customer service and resolving issues. ☛ Earned positive feedback and recognition from senior management for realizing excellent results: prevented fraudulent activity on a customer's account and referred a $1M TD Wealth product. Related Skills: Customer Experience Management, Client Needs Assessment, Long-term Relationships Building, General Business Administration, Process Redesign / Improvement, Business Expansion and Sales Growth Show less In this capacity I institute robust customer service practices to deliver outstanding customer experience. I assess client needs and provide customized products/solutions to cultivate lucrative relationships with existing and new customers. I streamline and coordinate diverse administrative tasks, such as managing account opening process and handling multifaceted transactions. I monitor performance on regular basis, identify bottlenecks, and devise effective plans to initiate productive change… Show more In this capacity I institute robust customer service practices to deliver outstanding customer experience. I assess client needs and provide customized products/solutions to cultivate lucrative relationships with existing and new customers. I streamline and coordinate diverse administrative tasks, such as managing account opening process and handling multifaceted transactions. I monitor performance on regular basis, identify bottlenecks, and devise effective plans to initiate productive change and achieve KPIs. Few are the highlights I achieved in this role: ☛ Outperformed sales performance goals by 110% through executing effective sales initiatives and fostering professional relationships. ☛ Successfully achieved legendary customer experience goal 10/10 through providing best-in-class customer service and resolving issues. ☛ Earned positive feedback and recognition from senior management for realizing excellent results: prevented fraudulent activity on a customer's account and referred a $1M TD Wealth product. Related Skills: Customer Experience Management, Client Needs Assessment, Long-term Relationships Building, General Business Administration, Process Redesign / Improvement, Business Expansion and Sales Growth Show less

Customer Service Manager/Assistant Customer Service Manager

• Jun 2017 - Jun 2018

In this capacity I functioned in collaboration with cross-functional department to revitalize performance and achieve established business objectives. I led all facets of employee recruitment function, including conducting interviews, managing documentation, and overseeing on boarding process. I designed and executed results-driven plans to achieve operational and financial goals. I organized and prioritized responsibilities to complete simultaneous tasks within strict deadlines and fast-paced… Show more In this capacity I functioned in collaboration with cross-functional department to revitalize performance and achieve established business objectives. I led all facets of employee recruitment function, including conducting interviews, managing documentation, and overseeing on boarding process. I designed and executed results-driven plans to achieve operational and financial goals. I organized and prioritized responsibilities to complete simultaneous tasks within strict deadlines and fast-paced environment. Few are the highlights I achieved in this role: ☛ Supervised and mentored multidisciplinary teams, assessed performance, evaluated training needs, and implemented innovative plans to optimize productivity. ☛ Secured Top Performing Store position and exceeded customer service metrics of 90% in 2017 through providing inspirational leadership to customer service teams. Related Skills: Cross-functional Team Collaboration, Employee Recruitment Coordination, Reports Preparation and Presentation, Multitasking and Self-Management, Team Building and Leadership, Customer Experience Management

Office Associate

• May 2010 - Jun 2017

Barn Fellow

• May 2012 - Feb 2017

In this capacity I spearheaded the day-to-day management of barn operations while adhering to applicable policies and procedures. I supported the end-to-end management of therapeutic horsemanship program while finalizing deliverables within predefined constraints. I coordinated the breeding procedures to ensure smooth implementation within the field. I cultivated positive rapport with clients and owners through identifying and addressing individual needs/concerns. Few are the highlights… Show more In this capacity I spearheaded the day-to-day management of barn operations while adhering to applicable policies and procedures. I supported the end-to-end management of therapeutic horsemanship program while finalizing deliverables within predefined constraints. I coordinated the breeding procedures to ensure smooth implementation within the field. I cultivated positive rapport with clients and owners through identifying and addressing individual needs/concerns. Few are the highlights I achieved in this role: ☛ Accomplished short-term goals by managing wide range of equine tasks, including overseeing antibiotics, performing bandage changes, and conducting routine vital checks. ☛ Led and developed highly skilled and dedicated teams, established goals, and motivated team members to achieve both individual and team objectives. Related Skills: Barn Operations Management, Program Management, Multitasking and Self-Management, Team Collaboration / Leadership, Issues Identification and Resolution, Key Stakeholder Engagement, Process Improvement Show less In this capacity I spearheaded the day-to-day management of barn operations while adhering to applicable policies and procedures. I supported the end-to-end management of therapeutic horsemanship program while finalizing deliverables within predefined constraints. I coordinated the breeding procedures to ensure smooth implementation within the field. I cultivated positive rapport with clients and owners through identifying and addressing individual needs/concerns. Few are the highlights… Show more In this capacity I spearheaded the day-to-day management of barn operations while adhering to applicable policies and procedures. I supported the end-to-end management of therapeutic horsemanship program while finalizing deliverables within predefined constraints. I coordinated the breeding procedures to ensure smooth implementation within the field. I cultivated positive rapport with clients and owners through identifying and addressing individual needs/concerns. Few are the highlights I achieved in this role: ☛ Accomplished short-term goals by managing wide range of equine tasks, including overseeing antibiotics, performing bandage changes, and conducting routine vital checks. ☛ Led and developed highly skilled and dedicated teams, established goals, and motivated team members to achieve both individual and team objectives. Related Skills: Barn Operations Management, Program Management, Multitasking and Self-Management, Team Collaboration / Leadership, Issues Identification and Resolution, Key Stakeholder Engagement, Process Improvement Show less