Experience

CNH Group

• United States
• Restaurants
• 1 - 100 Employee

• General Manager - Crumbl Cookies

  • Jul 2022 - Present



Crumbl Cookies

• United States
• Food and Beverage Services
• 700 & Above Employee

• General Manager

  • Jul 2022 - Present



Wawa, Inc.

• United States
• Retail
• 700 & Above Employee

• • Nov 2020 - Jun 2022

  Analyze and fulfill Cintas Account payments.Partner with vendors to disburse payments, and update store leadership with YTD costs.Manage and publish monthly Store Alignment, working cross-functionally to ensure accuracy.

• • Aug 2020 - Nov 2020

  • Pair projects with necessary teams or vendors to rectify issues.• Communicate with Contact Center Trainer to develop new and aspiring team members.• Design and distribute weekly assignments for second shift analysts in collaboration with Operations Supervisors.• Provide support to all aspects of store operations for over 900 stores.

• • Sep 2019 - Aug 2020

• • Mar 2014 - Aug 2019

  Manage daily cash and lottery reconciliations. Investigate variances and communicate next steps to management team.Train store team to execute monthly shrink, spoilage, cash and sales budgets.Trained 15+ Night Supervisor team members to effectively run shifts for the area.Coaches and develops aspiring team members to maintain the talent pipeline.Motivates and inspires team to go above and beyond in all aspects of customer service. Trained associates on store processes, including food service, cash and facilities. Show less

• • Feb 2010 - Mar 2014

  Food Service Effectiveness Champion for Region 4.Executes all corporate and regulatory guidelines. Motivates associates to meet and exceed food service and beverage goals. Update management team, as well as associates, with a weekly recap on shrink and spoilage in the food service area.



Goodwill Industries of Delaware and Delaware County

• Customer Service Associate

  • Mar 2009 - Aug 2009

  Operate register, count drawer in/out, Clean dressing room hourly, Assist customers, Stocking and Merchandising. Earned a "pickle" which symbolizes quality customer service. Operate register, count drawer in/out, Clean dressing room hourly, Assist customers, Stocking and Merchandising. Earned a "pickle" which symbolizes quality customer service.