Executive Assistant To Chief Operations Officer

• Aug 2021 - Present

Manage to schedule for COO Draft, review, and send communications on behalf of company executive(s) Organize and prepare for meetings, including gathering documents and attending to logistics of meetings Answer and respond to phone calls, communicate messages and information to the executive Prioritize emails and respond when necessary Coordinate travel arrangements Maintain various records and documents for company executive(s) Manage to schedule for COO Draft, review, and send communications on behalf of company executive(s) Organize and prepare for meetings, including gathering documents and attending to logistics of meetings Answer and respond to phone calls, communicate messages and information to the executive Prioritize emails and respond when necessary Coordinate travel arrangements Maintain various records and documents for company executive(s)

Executive Assistant To Chief Executive Officer

• Aug 2020 - Aug 2021

Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company. Sustain a daily calendar of meetings and events. Prepare Word, Excel, PowerPoint presentations, agendas, reports, special projects and other documents in support of objectives for the organization. Arrange travel and accommodations for executives. Prepare expense reports. Screen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information and referring non-routine calls to the appropriate staff. Excellent communication and time management skills; proven ability to meet deadlines. Ability to function well in a high-paced environment; performs additional duties as assigned by executives. Draft and prepare correspondence for internal announcements, board meetings, and organizations that the executive is involved with Manage the Executive's contacts Assist in preparing and managing presentations and decks. Be responsive to emails/texts/phone calls, with contact outside normal business hours Welcome the Executive’s guests by greeting them, in person or on the phone; answering or directing inquiries. Use discretion, confidentiality, and good judgment to handle C-Level matters. Represent the company and the Executive in a positive light through great follow-through skills and sound judgment. Conserve the Executive's time by reading, researching, collecting and analyzing information as needed, in advance. Show less

Banquet Coordinator

• Sep 2017 - Aug 2020

Preparation of BEO- Banquet Event Orders and responsible to ensure they are issued and distributed in a timely fashion. Prepare all typed materials like proposals, contracts,change forms and all other inter-departmental forms accurately. Distribute Daily Events reports to ensure communication to all internal departments throughout hotel. Answer banquet and outdoor catering sales inquiries and routing them to appropriate sales manager for handling. Monitor all correspondence to ensure it meets with Hotel policy and procedures. Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up. Work closely with Banquet Manger to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs. Tour, inspect and monitor banquet rooms and presentations. Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio visual needs. Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. Ensure accurate follow up and communication both internally and to the guest / client. Ensure that Opera Sales and Catering / Other Banqueting software are updated daily for all event space bookings. Ensure that all accounts are properly updated in the banqueting system. Ensure there are enough sales kits available for any customer visit. Ensure feedback received from host / guests are passed on to all departments. Ensure a positive working relationship between all departments. Able to generate various reports from Banqueting systems and excel to track group and event revenue etc. Attending various trade shows and assigned sales trip with accurate follow up report. Follow-up with Sales Manager to obtain/confirm all event-related information in a timely manner. Show less

Call Center Representative

• Nov 2016 - Jul 2017

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Show less

Secretary of Medical Director

• Feb 2015 - Sep 2016

Represents physicians by screening incoming phone calls and helps with scheduling, receiving, and announcing scheduled patients and visitors. Gathers patient information and maintains patient records. Ensures physician productivity by maintaining calendars. Produces information by transcribing dictation, preparing medical reports, and creating summaries. Provides historical reference by developing and utilizing filing and retrieval systems. Generates revenues by completing direct patient and third-party billing. Secures information by completing database backups. Maintains patient confidence and protects operations by keeping information confidential. Maintains office supplies inventory by checking stock. Keeps office equipment operational by following operating instructions. Maintains quality results by following and enforcing standards. Serves and protects the health care community by adhering to professional standards Show less

Secretary

• Feb 2014 - Dec 2014