Experience

ISG (Information Services Group)

• United States
• Information Services
• 700 & Above Employee

• Social Intelligence Investigator

  • Jun 2023 - Present



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Fraud Specialist

  • Jul 2019 - May 2021

• Credit Card Specialist

  • Jul 2018 - Jul 2019

• Personal lines and loans rep

  • Aug 2017 - Jul 2018



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Inbound Sales Rep

  • Oct 2015 - 2018

  GoDaddy is a publicly traded Internet domain registrar and web hosting company. As of 2014, GoDaddy was said to have had more than 59 million domain names under management, making it the world's largest ICANN-accredited registrar. GoDaddy is a publicly traded Internet domain registrar and web hosting company. As of 2014, GoDaddy was said to have had more than 59 million domain names under management, making it the world's largest ICANN-accredited registrar.



SiteLock

• Technology, Information and Internet
• 1 - 100 Employee

• Account Management & Billing

  • May 2014 - Oct 2016

  SiteLock, the Global Leader in business website security solutions, is the only web security solution to offer complete, cloud-based website protection. Its 360-degree monitoring finds and fixes threats, prevents future attacks, accelerates website performance and meets PCI compliance standards for businesses of all sizes. Founded in 2008, the company currently protects over 5 million users worldwide. As an account manager my daily duties include following up on each sale that has been made to ensure proper set up with our scanners or web application firewalls. I troubleshoot the issues as I go and try to make the proper adjustments to ensure the customers website does not go down. By doing all follow ups I am keeping the company's retention down. I am also in charge of all failed billing daily. I pull a list of all of the accounts that have not been paid and follow up with each customer. This reflects churn for the company and have successfully helped the company go from about 14%-6%or less. Show less



Safelite

• United States
• Retail
• 700 & Above Employee

• Inbound Sales Representative

  • Jul 2013 - Feb 2014

  Safelite AutoGlass, a member of the Safelite Group family of retail auto glass companies, is the nation's leading provider of auto glass repair and replacement services. Duties included: Professionally answers incoming phone calls from potential customers Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores, and customers Communicates with the quality assurance department to start the process of insurance verification if necessary Using knowledge of auto glass parts qualifies the damage for a windshield repair or selects the appropriate glass part for replacement Locates an appointment or finds a solution that will ensure the customer receives quick and convenient service Provide customers with product & service information. Identify and escalate priority issues. Sell products and accurately enter customer information into the SV2 system. Show less



Private Nanny

• Gilbert, Az

• Nanny

  • Jun 2012 - Jul 2013

  Create a stimulating, nurturing, and safe environment for the children Supervise the children’s activities at all times Plan and prepare meals and bottles for, and feed, the children Dress the children Place the children down for naps and bedtime Bathe the children Change diapers Potty train the children Perform housework related to child care, including washing the children’s clothes, cleaning up after meals, tidying play areas,and washing bottles Teach the children good social manners Play with the children, both indoors and outdoors Plan and lead educational activities, including reading, with the children Discipline the children, when necessary Drive the children to and from activities Administer medicine to the children Show less



Vans, a VF Company

• United States
• Retail
• 700 & Above Employee

• Assistant Stock Manager & Sales Rep

  • Jun 2009 - Aug 2011

  Ability to accurately and efficiently operate cash register while following cash handling procedures Repetitive hand motion while operating cash register or computer Regularly interacts with the public in an often crowded and noisy interactive store environment Standing required for entire work shift Operate office equipment (i.e., computers, phone, fax and copier) Hit monthly quotas and goals Inventory Received stock and made sure it was all accounted for Helped open the Chandler Fashion location Trained new hires Show less