Experience

centrexIT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Manager

  • Nov 2021 - Present

• Service Coordinator

  • Feb 2021 - Dec 2021

• Intake Support Analyst

  • May 2019 - Feb 2021



Spring Mobile

• United States
• Wireless Services
• 500 - 600 Employee

• Assistant Manager

  • Nov 2015 - May 2019

  Responsible for selling wireless and entertainment productsMaintaining sales expectations for personal and business accountsAssisting manager with daily operations, and setting expectations with employees Responsible for selling wireless and entertainment productsMaintaining sales expectations for personal and business accountsAssisting manager with daily operations, and setting expectations with employees



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• iOS Technical Support

  • May 2014 - Dec 2014

  Call center support for all iOS productsTrouble shooting for software issues Responsible for routing calls to their correct departmentsAssisted with training new hires in our day to day systems Call center support for all iOS productsTrouble shooting for software issues Responsible for routing calls to their correct departmentsAssisted with training new hires in our day to day systems



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Representative

  • Sep 2013 - May 2014

  Maintained sales expectationsProvided professional and friendly customer service Proficient in POS systems Maintained sales expectationsProvided professional and friendly customer service Proficient in POS systems