Experience

Reimbursement Specialists, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Operations Leader, Account Retention

  • Dec 2021 - Present



Reimbursement Specialists, Inc

• Norwell, MA

• Account Executive

  • Oct 2015 - Dec 2021

  Manage, retain and renew the existing RSI client base brought through our Broker Partner channels Create brand loyalty with Broker Partners and clients by ensuring a positive and optimal client experience Expert in HRA, PFA and FSA implementation and administration through WEX. Respond and manage complex escalated issues Drive consumer behavior through ROI based administration such as telemedicine, second opinion programs and low cost facility incentives. Manage renewal process with client to ensure all changes and additional services are updated correctly.



Comprehensive Benefit Administrators

• United States
• Insurance
• 1 - 100 Employee

• Client Advocate

  • Jan 2014 - Sep 2015

  Act as primary contact for over 70 clients ranging from 1-100 employees. Provide concierge customer service in handling service requests, escalated issues, and all client service requestsAct as the liaison between the client and the carrier in regards to quoting, renewals and serviceSupport producers in retention and new businessCreate customized benefit education materials

• COBRA Administrator

  • Apr 2013 - Jan 2014