Experience

Unique Venues Birmingham

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Business Development Director

  • Jun 2022 - Present

• Sales Manager

  • Aug 2017 - Jun 2022



Crowne Plaza® Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Sales Manager

  • Jun 2016 - Aug 2017



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Business Development Manager

  • Jun 2014 - May 2016

  • Negotiation of rates, leading client review meetings and monitoring client performance with both existing/new clients. . • Analysis of key competitors, through regular site inspections, boardspots and mystery calls to again knowledge of competitor rates.. • Identifying leads for local, national and international hotels accross the group, through cold calling, networking, hosting and attending events and developing relationships with prospective and existing clients. • Responsible for the submission of weekly revenue trackers, along with any additional weekly and or monthly reports requested by head office. • Regularly achieving an appointment target of 15 appointments per week. • Hosting client familiarisation visits, attending agent presentations where possible to build relationships and showcase Millennium and Copthorne portfolio of hotels. • Maintaining an expert level knowledge of Opera, to ensure effective reporting of my accounts through the group. • Building and maintaining strong relationships with all departments within the hotel, ensuring we are all aiming to achieve the same goals. • Supporting the meeting and events team, ensuring correct business decisions are made, maximising on rate without displacing business. • Meet and greet clients on arrival in the lobby area to build relationships, in order to increase business levels and secure future business opportunities.

• Sales Executive

  • Aug 2013 - Jun 2014



Conference Aston

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales Assistant

  • Jul 2010 - Aug 2013

  • Proactive calling to prospective and existing clients, with the objective of establishing and developing future business opportunities ensuring all information is recorded accurately. • Account development of existing key clients, through understanding their needs, budget constraints and decision making processes. • Efficient and effective handling of incoming enquiries, from clients direct and conference booking agents, by identifying needs, generating quotes, negotiating and closing sales. • Conducting professional and effective show rounds of the Conference Aston’s facilities. • Ensuring that the Kinetics diary and the meeting room capacities are managed effectively, in order to maximise revenue. • Support and promote sales initiatives, including attendance at exhibitions and familiarisation trips. • Achievement and monitoring of my personal revenue target objective.



Village Hotels

• Hospitality
• 700 & Above Employee

• Meeting & Events

  • 2007 - 2010

  • Responding to enquiries from existing and prospective customers, via the telephone, e.mail, in writing or face to face, including show rounds of the hotels facilities • Ensuring leads are converted into bookings, through working with Customers to understand their needs, agree event requirements and negotiate rates. • Generation of new business via cold calling and direct marketing activity. • Proactive competitor research and lead generation, to ensure product proposition and pricing remains competitive. • Sole responsibility for organising the hotels 2009/2010 Prom and Wedding fayres successfully. • Consistent achievement of 100% quality standard on mystery shopper calls undertaken by head office. • Accurate and effective use of Opera and Delphi.