Experience

Mediagistic

• United States
• Advertising Services
• 100 - 200 Employee

• Key Account Manager

  • Apr 2021 - Present



Independent Consultant

• Customer Success Consultant

  • Dec 2019 - Apr 2021

  Proactively ensure customer satisfaction and emphasize on value added customer experience. Analyze and optimize existing processes and carry out Customer Success initiatives and strategies Assist in creating training presentations, train clients and provide guidance and continuous support. Perform new client onboarding providing white-glove treatment. Provide and facilitate training. Aid in building Customer Success programs to improve customer outcome, improve MRR, client retention and renewals. Drive engagement, product adoption and churn mitigation. Show less



The Cervantes Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Feb 2019 - Nov 2019

  Managed accounts and client relationships within the US and in Puerto Rico. Pioneered in a new market. Entrusted to provide direct support to the most valued and high-profile client. Grew revenue by 30% in less than 9 months. Ensured customer success and addressed any challenges with project scope. Met with C-level Executives / Dept. Managers to discuss business needs and targeted new opportunities. Performed split-desk and full cycle Recruitment focused on IT; negotiated rates/ salary and closed sales. Assisted the Marketing Coordinator with Social Media; strategized ways to maximize outreach of potential candidates. Show less



Coca-Cola Bottlers' Sales & Services

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Client Advisor (part-time)

  • Nov 2018 - Feb 2019



PwC

• Professional Services
• 700 & Above Employee

• Sr. Associate Consultant

  • Mar 2017 - Aug 2018

  Consultant at Pricewaterhouse Coopers (PwC) managing the relationship of Third Party Labor service providers and internal clients. Managed the relationship with Third Party Labor service providers and the relationships with the firm’s internal clients and Engagement Teams providing high touch client interaction and white-glove treatment. Developed and implemented contingent workforce strategies to support business goals while keeping current with onboarding best practices within the US and Globally. Performed presentations for product knowledge training of SaaS to Engagement Teams and Suppliers. Managed the CRM to ensure momentum through workflows and compliance by focusing on process improvement for best practices and risk reduction. Collaborated in cross functional teamwork. Provided financial reports and assisted with resolving errors for Engagement Teams and Clients. Show less



Triad

• United States
• Advertising Services
• 1 - 100 Employee

• Sr. Corporate Recruiter

  • Dec 2013 - Nov 2016

  • Strategized with Department Executives on recruitment needs and ways to find/ reach top talent. • Worked closely with Hiring Managers and Business Owners to determine staffing needs. • Staffed 150+ positions within IT, Marketing, Sales, Creative (Designers/Art Directors), Project Management and Finance. Hired positions at all levels, including Directors and VP’s. • Created concise reports for the HRBP’s and Executive Team on a weekly basis. • Provided support to the HR Director/ Business Partner with Employee Relations issues. • Assisted in the analysis of salary bench-marking utilizing Compensation Data Surveys. Show less



MiSource

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• IT Recruiter

  • Jul 2013 - Nov 2013

  • Managed the full cycle recruiting from sourcing to placement of candidates to IT projects. • Ascertain the competence of candidates by interviewing applicants; analyzing responses; comparing qualifications to job requirements. • Attract applicants by placing job advertisements, using social media and job sites. • Managed the full cycle recruiting from sourcing to placement of candidates to IT projects. • Ascertain the competence of candidates by interviewing applicants; analyzing responses; comparing qualifications to job requirements. • Attract applicants by placing job advertisements, using social media and job sites.



The Cervantes Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Sep 2011 - Jun 2013

  • Fostered relationships with clients and active accounts; met with clients weekly.• Mentored junior recruiters and provided training as needed. • Analyzed and negotiated client fees and rates• Built continued solid relationship with Consultants before and during projects or placement.

• Jr. Associate

  • Jun 2011 - Aug 2011

  • Provided support to The Cervantes Group Recruiting and Sales teams.• Created documentation including: process flows, reports and translate documents.• Assisted in contacting potential candidates, coordinating and screening interviews with Recruiters.• Coordinate Sales/Marketing meetings & events.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Assistant

  • Aug 2008 - May 2011

  • Focused on providing excellent customer service and opened new accounts by marketing • Maintained sales numbers par to goals set and aided in growing the branch’s fleet. • Strategized and implemented new ways to improve customer service. • Focused on providing excellent customer service and opened new accounts by marketing • Maintained sales numbers par to goals set and aided in growing the branch’s fleet. • Strategized and implemented new ways to improve customer service.



Red Bull

• Austria
• Food and Beverage Services
• 700 & Above Employee

• Team Leader

  • Feb 2006 - Jun 2007

  • Supervised 3 promotion teams in Puerto Rico (Metro, Ponce and Mayaguez). Assisted in the recruitment process and development of 2 of the promotions teams in Puerto Rico.• Met regularly with the product’s distributor. Performed product inventory.• Planned sites to visit for promotions and strategized ways to maximize promotion schedules to target more consumers at a time.• Provided tools for the team intended for an efficient consumer education during promotions.

• Energy Sampling Team

  • Aug 2004 - Feb 2006

  • Educated consumers on the benefits of the product and sampled products.• Distributed product with salesmen once a week to active accounts.