Experience

Pueblo County Government

• United States
• Government Administration
• 1 - 100 Employee

• Elections Clerk

  • May 2021 - Present

  Assisting with the elections process for Pueblo County. Data entry in Statewide Colorado Registration and Election (SCORE) database. Clerical tasks including printing/stuffing/mailing letters, phone and in-person customer service, scanning and processing (data entry) of election/voter forms. Duties specific to my role include coordinating Voter Service and Polling Centers (VSPCs), drop-off, and drop box locations for each election; conducting accessibility surveys for all locations selected for use in each election; hiring/HR for election judges; and supervision/support for election judges at polling places during elections.



Pueblo County Department of Human Services

• Office Support II

  • Sep 2019 - May 2021

  Worked with the various programs utilized by the Pueblo County Department of Human Services (HS Connects, Colorado Benefits Management System, AppXtender, Worker Application Menu) and became proficient with a scanner. Scanned client documents into various programs (AppXtender, HS Connects) and purged old records. Also worked with minor mail sorting and distribution tasks. Assigned household numbers and corrected/updated client information in Worker Application Menu (WAM). Worked with Child Welfare and Adoption caseworkers to request/assign State IDs through the “Trails” program. Learned SNAP (Food Assistance) Quality Assurance process handled by the file room, which involved researching specific records and communicating these records and information with state employees.



Pueblo City-County Library District

• United States
• Libraries
• 1 - 100 Employee

• Circulation Assistant/Meeting Rooms Coordinator

  • Sep 2017 - Feb 2019

  Coordinating reservations for meeting rooms at the Rawlings library, including accepting room fees, scheduling outside groups for recurring use of meeting rooms, and working with the Facilities department for room setup requests and library program setups. Customer Service, creating and managing library accounts, correspondence with customers and other departments including development of instructions and flyers, and call center experience.Participated in Library Leadership Academy, a program run by managers to provide opportunities to learn different departments and jobs within the library district. During this I planned and facilitated a “kickoff” event for the 2017 Great American Solar Eclipse, got practice ordering items for the catalog, completed 2 shifts of Books in the Park, and presented at Swallows Charter Academy and Liberty Point Elementary for the Most Improved Reader Awards. Programs/software worked with includes SirsiDynix, Microsoft (Word, Excel, PowerPoint, Access), Google (Drive & Gmail), and Koha by Bywater Solutions.

• Customer Service Representative

  • Jun 2015 - Sep 2017

  - Customer service: offers assistance with locating materials, provides reference information, provides information to customers to promote circulation and program attendance. Explains library policies and procedures to customers. Resolve basic customer issues. - Use of Automated Materials Handling (AMH) equipment, hydraulic lifting equipment and Self-Service Check-out Stations - Work in call center; receives in-coming calls for the District, provides library and account information, provides customer assistance in locating materials, places holds and renews materials. Resolves basic customer issues. Transfers calls as appropriate.- Various clerical tasks including making copies and creating documents (signs, directions, etc.)

• Library Specialist

  • Dec 2014 - May 2015

  - Customer Service; instructs customers on use of library’s computers, devices and e-resources including databases and downloadables. Explains library regulations and procedures, and resolves basic customer issues. - Programming; planned children's and adult programs. Participated in programs as a storyteller, facilitator, or presenter. Collected program data.- Various clerical/office tasks including creation of direction documents, display powerpoints, and signs.

• Clerk I/Materials Handling Technician

  • May 2013 - Nov 2014

  Shelving books, filing, book mending, customer service, cashier, various organizational tasks, creating useful documents to aid in everyday work.



Colorado State University-Pueblo

• United States
• Higher Education
• 500 - 600 Employee

• Work Study

  • Oct 2012 - Oct 2012

  Writing Room tutor Writing Room tutor



Hallmark Cards

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Oct 2011 - Feb 2012

  Cashier, customer service, organization, minimal stocking. Cashier, customer service, organization, minimal stocking.



Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Associate

  • May 2011 - Jun 2011

  Customer service, cashier, maintaining sales floor, dressing rooms Customer service, cashier, maintaining sales floor, dressing rooms

• Work Study

  • Jan 2011 - May 2011

  Work study; filing, making copies, running errands, scanning documents Work study; filing, making copies, running errands, scanning documents



Sonic Drive-In

• United States
• Restaurants
• 700 & Above Employee

• Cashier

  • Sep 2009 - Oct 2010

  Cashier, carhopping, customer service, drive-thru, drink-making Cashier, carhopping, customer service, drive-thru, drink-making