Sarah McKenna
Membership Conversion Specialist at The Girl Scouts of Kentuckiana- Claim this Profile
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Bio
Credentials
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SheCodes Basics
SheCodes WorkshopsApr, 2021- Nov, 2024
Experience
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Girl Scouts of Kentuckiana
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United States
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Non-profit Organizations
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1 - 100 Employee
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Membership Conversion Specialist
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Jun 2022 - Present
-Maintain pipeline of incoming leads to ensure timely connections.
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Volunteer Care Specialist
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Feb 2022 - Jun 2022
-Manage incoming customer questions, concerns, and complaints through phone, email, website generated cases, and live chat. -Provided customer service by addressing customer concerns and directing to subject matter experts when issues needed detailed attention. -Research information to build a detailed knowledge base of personal knowledge.-Build email templates for seasonal reoccuring communication needs. -Support Conversion efforts by assisting with registering and converting members on first contact. Show less
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Membership Conversion Specialist - Seasonal
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Jul 2021 - Feb 2022
Contact and engage potentially interested families by answering questions, suggesting available Troop options, and registering their child, frequently over the phone. Maintaining records of each contact on a database of incoming leads. Researching available participation options from a database of 1000+ troops. Updating records for troops as new information is discovered to maintain data clarity.
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H&M
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Sweden
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Retail
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700 & Above Employee
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Visual Merchandiser Keyholder
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Jul 2018 - Dec 2019
Plan and execute merchandising changes according to H&M standards and deadlinesMaintain and adapt daily store planning calendar according to needs and budget from commercial planIdentify opportunities to increase sales and execute changes accordinglyComplete opening and closing tasks, including banking deposits, managing timesheets and schedulingProvide excellent customer service while balancing daily tasks and projectsOrganize, provide, and carry out visual training
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Sales Advisor
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Sep 2016 - Jul 2018
Process incoming product with a team to meet daily goalsProvide excellent customer service and act as a brand ambassadorTravel to assist with new store openings and train incoming staff when needed
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AMERICAN EAGLE OUTFITTERS INC.
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United States
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Retail
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700 & Above Employee
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Merchandising Lead
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Dec 2010 - Jul 2018
• Monitor product inventory on the sales floor • Maintain knowledge of marketing and product merchandising standards • Train sales associates on proper product standards • Implement marketing changes for current promotions weekly • Field customer questions and advise purchases • Perform daily opening procedures including payroll tracking and deposits • Track daily Key Performance Indicators to influence sales • Monitor product inventory on the sales floor • Maintain knowledge of marketing and product merchandising standards • Train sales associates on proper product standards • Implement marketing changes for current promotions weekly • Field customer questions and advise purchases • Perform daily opening procedures including payroll tracking and deposits • Track daily Key Performance Indicators to influence sales
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Girl Scouts of Kentuckiana
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United States
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Non-profit Organizations
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1 - 100 Employee
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Assistant Camp Director
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Oct 2014 - Aug 2015
• Interviewed and hired counselor staff • Trained, managed and mentored counselor staff throughout the summer • Organized logistics and executed camper check in and check out • Supervised weekly unit and staff schedules • Inspected and maintained registration paperwork for 50 girls per week • Maintain pre-camp staff communications through telephone, email, text messaging and staff Facebook group • Coordinate with volunteer trainers for adult program • Corresponded with council executive team from camp property in Owensboro, KY Show less
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Education
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2009 - 2016
University of Louisville
Bachelor of Arts (B.A.), Communications
Community
