Experience

KASA Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Team Lead, RCM

  • Mar 2022 - Present

• Manager, Revenue Cycle

  • Dec 2020 - Mar 2022

  Manage RCM Team Leads and Account Managers. Gather data and maintain reports on KPIs, metrics, and productivity.Investigate, remediate, and de-escalate claims related customer issues. Assist in hiring process from interview to training. Develope and maintain training programs for RCM activities, as well as policies and procedures to ensure compliance and efficiency. Coach and perform quality assurance on team leads. Audit and monitor team performance to improve performance.Implement improvement and remediation efforts for profit and performance targets. Show less

• Support Manager

  • Feb 2020 - Dec 2020

  Oversee the support and onboarding/implementation teams.Manage tier 3 customer escalations to retain users. Assist in training new staff. Prepare and maintain reports regarding customer churn, staff productivity, etc. Work with team to review, edit, and create more efficient processes.

• Team Lead, Billing

  • Jan 2017 - Feb 2020

  Supervise a team of account managers by doing the following: Assist team with processes, escalated customers and workload.Perform training, quality assurance, and coaching for new and experienced account managers. Coordinate interactions and priorities for vendor staff.Manage timesheets and time off requests.Ensure account assignments are distributed evenly across team members. Continue with account management duties.

• Account Manager, Billing

  • Aug 2015 - Jan 2017

  Work with therapists, counselors, and psychologists to help them manage their business. Manage claim cycle from beginning to end, ensuring claim is processed properly.Build relationships with key client contacts.Drive client and partner satisfaction through understanding of client needs.Provide responsive service to client issues.Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and client expectations.Proactively assess, clarify, and validate client needs on an ongoing basis.Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. Show less



LearningRx

• Cedar Rapids, Iowa Area

• Cognitive Skills Trainer

  • Oct 2014 - Apr 2016

  Work with students in an intense, one-on-one environment to improve the underlying skills that help with learning, reading, and other life tasks. Utilize clinically-proven activities to strengthen cognitive learning skills, attention, and memory in students from a wide range of backgrounds and age groups such as K-12 students, adults, and those with traumatic brain injuries and other cognitive impairments. Build and maintain relationships with students and parents. Oversee and manage student programs. Evaluate and adjust student program accordingly. Keep student files updated. Effectively prioritize time throughout each session. Various administrative duties such as answering phones, creating monthly newsletter and bimonthly email blasts. Show less



SmartLead

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Jun 2012 - Apr 2014

  Build relationships with key client contacts. Oversee multiple projects within a given time frame. Develop and maintain effective plans including deadlines and milestones within budget and specifications. Manage the development, marketing communications, and final project execution. Drive client and partner satisfaction through understanding of client needs. Provide responsive service to client issues. Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and client expectations. Proactively assess, clarify, and validate client needs on an ongoing basis. Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. Understand company capabilities and services, and effectively communicate all offerings to the client. Show less



COMPUTER EXPLORERS

• United States
• Education Administration Programs
• 1 - 100 Employee

• Operations Manager

  • Aug 2004 - May 2012

  Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement. Designed and implemented office policies by establishing standards and procedures, measuring results against standards, making necessary adjustments. Completed operational requirements by scheduling and assigning employees; following up on work results. Maintained staff by recruiting, selecting, orienting, and training employees. Maintained staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Other duties: Write curriculum for new classes and modify older curriculum as needed. Teach computer applications at a private school, grades kindergarten through 8. Teach technology enrichment classes to students between the ages of 3 and 15. Manage social media. Show less



Sylvan Learning Center

• Coon Rapids, MN

• Lead Teacher

  • Jul 2004 - Sep 2007

  Work with other teachers, administrators and parents to help both teachers and students have a positive, productive experience. Provide support for new teachers or for those dealing with challenging students. Observe tutoring sessions to determine sources of frustration and possible solutions. Ensure the confidentiality of all student and family information. Tutor students in a 3:1 setting, with varying subjects and grade levels. Supervise, interact with and motivate students during instruction hour while they work with equipment and materials. Evaluate and document student progress. Oversee testing of current and incoming students. Assist in developing, organizing, and implementing curriculum as personalized instructional programs for students. Manage daily teaching schedule, determining what teachers students work well with, what subjects teachers are trained in, and what students aren't best suited to work at the same table. Responsible for ensuring that paperwork is completed by team members, inventory and general quality control within the center. Greet students and parents as they enter the center. Answer phones and take appointments for consultations and new student testing. Serve as the site administrator in the absence of the Director(s). Show less