Experience

Mission Brewery

• United States
• Food and Beverage Services
• 1 - 100 Employee

• VP Sales and Marketing

  • Jan 2009 - Present



Mission Brewery, Inc.

• VP Sales and Marketing

  • Jan 2009 - Present



eHome Connect

• Owner/Broker eHome Connect

  • Jan 2007 - Jan 2009

  Managed a team of eight short-sale specialists (negotiators/processors) and a pipeline of 2K homeowners with distressedproperties nationwide. Streamlined processes and procedures to support best-of-class customer service at scale while ensuring customer experienceexceeded expectations. Successfully closed 400+ internally processed short sales and referred out 1.8K short sales to local realtor experts. Cultivated and marketed to a network of 184 realtor partners across all 50 states to drive efficient sales of distressed properties. Leveraged short sale expertise to train other broker organizations to enable expedited financial transactions for customers. Consulted with homeowners and realtors providing advice and service on state and federal real estate short sale and foreclosurelaws. Managed day to day operations including realtor relationships, vendor negotiations, recruitment, coaching, external marketingcampaigns, and accounting processes. Approved short sale packages for submittal to lenders through reconciliation of all conditions of sales, including residentialpurchase agreements and financial documentation requirements. Strong skills in organization, follow up, negotiating, business development, tax analysis and mentoring.



Meridian Mortgage, a Wells Fargo Home Mortgage Company

• President

  • May 2005 - Oct 2006

  Directed mortgage sales activities of 22 Wells Fargo Home Mortgage (WFHM) branches through a joint venture with The Ryness Company, leveraging sales leads generated and managed through the national new home sales and marketing company. Built strong relationships with senior leadership teams to align new home communities to generate profit for both entities. Established sales goals for each branch and delivered a high level of customer service to each community. Mentored and provided relationship training and sales development coaching for direct reports. Managed and influenced 22 WFHM branch managers to assign sales team to new home projects and provided high levels of customer service to each community. Established sales expectations for each branch. Provided relationship and sales development coaching.



DHI Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Branch Manager

  • May 2004 - May 2005

  Directed mortgage sales and operations activities for two branches, Continental Homes and Western Pacific Housing, which included assigning loan officers to various new home projects and development of sales staff to best support each community. Successfully drove capture rate percentage from low 30’s to 90’s resulting in significant increased volume while effective operating within budget to ensure low variable expenses and high profitability achieving $1MM NOI within 9 months. Responsible for a team of 21 mortgage loan officers and ten operations professionals and established consistent management practices to drive efficiencies through standardized business plans, sales goals, consistency in coaching/mentoring, and fostering positive employee relations. Areas of expertise include high wealth customer. Developed and maintained strong builder customer relationship by partnering with leadership team, attending weekly builder executive committee meetings and by delivering on sales commitments. Conducted analysis of business processes and implemented operational improvements which streamlined the workflow and sales systems within division, driving ability to successfully close loans and meet customer expectations.



WELLS FARGO HOME MORTGAGE DIVISION OF WELLS FARGO

• Senior Loan Officer

  • Nov 1995 - Dec 2000

  Marketed to builder loan customers and provided customer service within assigned builder communities. Delivered a successful pull-through rate with 75% customers utilizing Wells Fargo Home Mortgage financing options. Specialized in high wealth borrowers and sale of jumbo loan products for mortgages of greater than $1 million. Five-year in Leaders’ Club (Top 10% of national mortgage sales) designated mortgage sales officer. Established and managed multiple high-profile builder accounts across the San Francisco Bay Area.