Sarah Maryschuk

Customer Support Trainer at Pixieset
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Contact Information
us****@****om
(386) 825-5501
Location
Burnaby, British Columbia, Canada, CA

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Credentials

  • Level 1: Wine and Spirits Education Trust
    WSET — Wine & Spirit Education Trust
    Apr, 2019
    - Nov, 2024
  • Certified Beer Server
    Cicerone® Certification Program
    Oct, 2017
    - Nov, 2024
  • Prud'homme Level 1
    Prud'homme Beer Certification
    Jan, 2017
    - Nov, 2024
  • QPR Suicide Prevention
    The University of British Columbia
    Jun, 2014
    - Nov, 2024
  • FoodSafe
    FoodSafe BC
    Sep, 2019
    - Nov, 2024

Experience

  • Pixieset
    • Canada
    • Software Development
    • 100 - 200 Employee
    • Customer Support Trainer
      • Apr 2022 - Present

      I work from within our Support Operations team to onboard new CS hires, and continuously train existing team members. In addition to maintaining our onboarding content and building new training materials, I work with our Operations Manager and COO to develop our team's KPIs and OKRs. In addition, I collaborate with our Team Leads and Support Manager to ensure our team is capable of achieving their goals and providing excellent service to our users.

    • Customer Service Agent
      • Jun 2021 - Apr 2022

  • Cardus
    • Canada
    • Think Tanks
    • 1 - 100 Employee
    • Data Entry Assistant
      • Jul 2020 - Jun 2021

      Working to support an awesome team through Salesforce and general CRM support to increase efficiency and accuracy. Working to support an awesome team through Salesforce and general CRM support to increase efficiency and accuracy.

  • Relvas Catering
    • Manager
      • Jan 2020 - Mar 2021

      I manage the busy-ness that is organizing both a Monday to Friday Sandwich Company, as well as coordinating event bookings for the catering company. I love it. We get to work with a wide variety of clients, and our events range from private dinners to large scale events and weddings. At the sandwich shop, we sling house cut fries, comfort food sammies, and a bunch of other food that'll keep you coming back for more. I manage the busy-ness that is organizing both a Monday to Friday Sandwich Company, as well as coordinating event bookings for the catering company. I love it. We get to work with a wide variety of clients, and our events range from private dinners to large scale events and weddings. At the sandwich shop, we sling house cut fries, comfort food sammies, and a bunch of other food that'll keep you coming back for more.

  • The Bench, snack bar
    • General Manager & Partner
      • Mar 2019 - Nov 2019

      Contracted to set up, design, develop, and train for a new concept. Contracted to set up, design, develop, and train for a new concept.

  • Steel & Oak Brewing Co.
    • Canada
    • Food and Beverage Services
    • 1 - 100 Employee
    • Tasting Room Assistant
      • Jun 2019 - Sep 2019

  • Trading Post Brewing Co.
    • Canada
    • Food and Beverage Services
    • 1 - 100 Employee
    • Assistant Restaurant Manager
      • May 2017 - May 2019

      I assist in daily routines, management of personnel, ordering and inventories for FOH, beverage programming and menu development, team leadership and development. I assist in daily routines, management of personnel, ordering and inventories for FOH, beverage programming and menu development, team leadership and development.

  • University of the Fraser Valley
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Residence Life Student Coordinator
      • May 2017 - Sep 2017

  • Public Liquor
    • Customer Service Representative
      • Sep 2016 - May 2017

  • The University of British Columbia
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Student Life Programming Assistant
      • Nov 2016 - Apr 2017

  • The Phoenix News
    • Canada
    • Newspaper Publishing
    • 1 - 100 Employee
    • News Editor
      • Nov 2016 - Apr 2017

  • RauDZ Regional Table
    • Bartender
      • Jul 2016 - Oct 2016

  • The University of British Columbia
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Orientation Sponsorship Coordinator
      • Feb 2016 - Sep 2016

    • Collegia Assistant
      • Oct 2015 - May 2016

  • Ricardo's Mediterranean Kitchen
    • Manager
      • May 2011 - Jul 2016

  • The University of British Columbia
    • Canada
    • Higher Education
    • 700 & Above Employee
    • New Student Orientation Coordinator
      • Apr 2014 - Oct 2014

  • Enterprise
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Service Associate
      • Apr 2013 - Oct 2013

  • The University of British Columbia
    • Canada
    • Higher Education
    • 700 & Above Employee
    • KickStart Domestic Student Orientation Leader
      • Apr 2013 - Sep 2013

  • Tim Hortons
    • Canada
    • Food and Beverage Services
    • 700 & Above Employee
    • Customer Service Representative
      • 2010 - 2013

Education

  • The University of British Columbia
    Bachelor of Arts - BA, Geography and English
    2012 - 2017
  • Kwantlen Polytechnic University
    Diploma, Brewing and Brewery Operations
    2017 - 2019
  • Kwantlen Polytechnic University
    Diploma, Brewing and Brewery Operations
    -

Community

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