Experience

Hampton Inn and Suites by Hilton Halifax Dartmouth

• Canada
• Hospitality
• 1 - 100 Employee

• District Guest Service Agent Supervisor

  • Oct 2012 - Present

  Utilizing skills in hospitality to meet customer needs, making sure to address each guest personally and with genuine interestDisplaying highly developed team strategies in bridging all departments together to provide the best possible guest experienceBooking reservations over the phone and in person, answering all questions the future guest may have about the propertyAccommodating spoken and inferred needs of guests, before their arrival and during their stay to make their time at the hotel both comfortable and relaxingMaintaining the quality of each room by resolving any maintenance issues that may arrive during a guest’s stay



hhgregg

• United States
• Retail
• 700 & Above Employee

• Operations Lead

  • Nov 2011 - Dec 2012

  Worked hand-in-hand with upper management in both the store and corporate level to ensure customer satisfactionScheduled and maintained complex delivery schedules, keeping track of all stock levelsHandled all customer complaints, over-the-phone and within the store and worked with the customer to resolve all issues in a timely fashionOrganized and reviewed all invoices, fixing all found errors immediately to eliminate potential customer disappointmentPriced and merchandised all new stock, scanning them into inventory from the delivery truck



Best Buy

• Retail
• 700 & Above Employee

• Customer Solutions Specialist

  • Aug 2008 - Oct 2011

  Specialized in understanding and meeting the needs of all customers, using highly developed communication skills to resolve complex customer issuesCertified in computer technology, using these skills to easily learn and understand new programs and softwareHandled all phone calls courteously and quickly, utilizing a complex phone system to direct calls to their desired destination, addressing all questions and concerns myself Specialized in understanding and meeting the needs of all customers, using highly developed communication skills to resolve complex customer issuesCertified in computer technology, using these skills to easily learn and understand new programs and softwareHandled all phone calls courteously and quickly, utilizing a complex phone system to direct calls to their desired destination, addressing all questions and concerns myself



Quiznos Subs

• United States
• Restaurants
• 1 - 100 Employee

• Shift Leader

  • Jan 2006 - Aug 2008

  Developed skills in leadership and teamwork by acting as the manager-on-duty throughout the shiftMaking decisions for the store to uphold the values of the company and create customer loyalty Developed skills in leadership and teamwork by acting as the manager-on-duty throughout the shiftMaking decisions for the store to uphold the values of the company and create customer loyalty