Experience

Therapy Brands

• United States
• Software Development
• 200 - 300 Employee

• Customer Service Manager

  • Sep 2022 - Present

• Account Manager, RCM

  • Jul 2022 - Present



Precision Bearing & Machine

• United States
• Advertising Services

• Office Administrator

  • Apr 2022 - Jul 2022



Priority Metrics Group

• United States
• Market Research
• 1 - 100 Employee

• Office Associate

  • Sep 2021 - Jul 2022



Therapy Brands

• United States
• Software Development
• 200 - 300 Employee

• Customer Service Manager

  • Dec 2021 - Feb 2022

  Customer Care Manager over Rehab segment of Therapy Brands.

• Team Lead, RCM

  • Dec 2020 - Dec 2021

  Recipient of Therapy Brands CARES Award, exemplifying company valuesEffectively led our software’s revenue cycle management program through the transition to the parent company, Therapy Brands, and an additional investor acquisition. Grew the program 10x in revenue over the course of the transition with limited development resources and limited staffing.

• Account Manager, RCM

  • Oct 2017 - Dec 2020

  During the tenure of this time, I managed 12 customer accounts while:Faciliating the move from a pilot program to customer-wide program Created processes, reporting to support this move with limited time and limited developmental resourcesUnderwent a company acquisition.



Fusion Web Clinic

• United States
• Software Development
• 1 - 100 Employee

• Software Support Specialist

  • May 2017 - Dec 2017

  Dates overlap with Account Management because I worked both jobs simultaneously as time was underutilized in just one role. As software support specialist, I became a product knowledge "expert" and answered incoming customer questions via phone and ticketing system. Facilitated projects such as storing all contracts in a centralized location and obtaining new contracts where applicable. Created needed training materials for customers that our team could use to answer questions more quickly Show less



Wayback Burgers

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Shift Manager

  • May 2015 - May 2017