Experience

Mansfield Building Society

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Operational Excellence Manager

  • Feb 2022 - Present

• Head of Mortgages

  • Sep 2020 - Mar 2022

• Mortgage Customer Services Manager

  • Aug 2015 - Mar 2022

• Mortgage Customer Services Controller

  • Jul 2014 - Aug 2015



Sesame Bankhall Specialist Lending Services

• Supervisor

  • Apr 2013 - Jul 2014

  Sesame Bankhall Specialist Lending Services (SBSLS) is a Mortgage Packaging company who specialise in processing mortgage applications for a variety of lenders on panel. SBSLS deal with Residential, Buy to Let, Commercial & Secured lending and also bridging finance. Within my role, I have the following responsibilities: - To supervise effective customer service to mortgage intermediaries and the end customer. ensuring that Service Level Agreements are adhered too. - To develop and define business relationships with lenders and mortgage intermediaries. - Provide daily Management Information in a timely manner. - I am responsible for overseeing the processing, underwriting and completion of mortgage applications. - Responsible for dealing with complaints in an efficient and timely manner when they arise. - Managing day-to-day operations within the department.



Melton Mowbray Building Society

• Mortgage Underwriter

  • Nov 2007 - Apr 2013

  Since working for The Melton Mowbray Building Society, I have held several different roles, my duties within the mortgage processing role were as follows: - Underwriting Mortgage Applications and requesting relevant references. - Assessing affordability. - Adhering to company policies. - Dealing with new mortgage enquiries from mortgage intermediaries. - Communicating effectively with customers - Use of initiative to ensure applications were processed efficiently and within a timely manner.