Experience

Kickback Jack's Restaurants

• United States
• Restaurants
• 100 - 200 Employee

• Bartender/Corporate trainer/Key leader

  • Mar 2013 - Present

  •Utilized knowledge of mixed beverages, specialty liquors and 27 rotating draft beers. •Resolved guest complaints by listening to their issue and finding solutions. •Trained and empowered other staff to exercise good judgement in decision making with regards to hospitality, service, food quality and guest satisfaction. •Expedited food to ensure it is offered at its highest quality and delivered in a timely fashion. •Performed server/bartender checkouts ensuring all tickets were correct and accounted for. •Recorded inventory, placed liquor orders, stocked/rotated beer, wine, liquor and changed kegs. •Trained new servers, bartenders and newly hired management to ensure they were up to corporate standards. •Recruited new employees within the community. Show less



Texas Roadhouse

• United States
• Restaurants
• 700 & Above Employee

• Server Specialist/Trainer

  • Jan 2012 - Mar 2013

  •Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude. •Maintained knowledge of full food, alcohol, and promotional menu/communicated product knowledge to facilitate guest decision making •Passionate about food and customer service •Followed safety, sanitation and legal policies for handling food and beverages. •Maintained a positive working relationship with fellow staff and management •Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude. •Maintained knowledge of full food, alcohol, and promotional menu/communicated product knowledge to facilitate guest decision making •Passionate about food and customer service •Followed safety, sanitation and legal policies for handling food and beverages. •Maintained a positive working relationship with fellow staff and management



Hooters of America

• United States
• Restaurants
• 700 & Above Employee

• Hooters girl

  • 2008 - 2012

  •Operated POS system and processed credit card and cash payments following proper procedures. •Good energy levels and stamina to keep up with the pace on long nights / busy shifts •Promotions team •Demonstrated the ability to multi-task at a fast pace while dealing with various situations in high traffic, high pressured environment. •Built relationships with guest turning them into repeat guest/regulars. •Maintained professionalism and proper etiquette at all times. •Operated POS system and processed credit card and cash payments following proper procedures. •Good energy levels and stamina to keep up with the pace on long nights / busy shifts •Promotions team •Demonstrated the ability to multi-task at a fast pace while dealing with various situations in high traffic, high pressured environment. •Built relationships with guest turning them into repeat guest/regulars. •Maintained professionalism and proper etiquette at all times.



Hooters of South Africa

• Hooters girl/Corporate Trainer/Key leader

  • 2009 - 2011

  •Hooters of South Africa opening team •Hooters South Africa corporate office support •Internal work transfer •Trained new hires in all aspects of waitressing including POS, and effective communication with customers •Ensured all waitresses were fully trained through Hooters, Inc. work philosophy •Scheduled waitresses on a daily basis through Excel •Traveled to and from the first 3 Hooters in South Africa making sure all waitresses were properly trained •Provided office support including answering multiple phone lines, filing, evaluating inventory and cash balancing Show less



Angier Baptist Church Daycare

• Daycare teacher

  • 2006 - 2008

  -Created a stimulating and safe environment for a classroom of children ages 2-3 years old -Managed classroom through lesson planning, organization and effective communication with parents -Worked well with a team of educators and administrators to produce a quality experience for all children and families -Created a stimulating and safe environment for a classroom of children ages 2-3 years old -Managed classroom through lesson planning, organization and effective communication with parents -Worked well with a team of educators and administrators to produce a quality experience for all children and families