Product Manager

• Apr 2021 - Present

Business Manager

• Jun 2019 - Present

Business Manager for AM investments, a company operating with a boutique hotel, yacht broker and property management company. Leading a team of 20 with emphasis on reducing costs and improving operational performance. • Developed business strategies and cost saving analysis in response to COVID-19. • Restructured monthly reporting. Oversee P&L to provide cost analysis, budgets and profit reports.• Led weekly and monthly meetings with senior management to discuss current strategies and market trends to develop appropriate targets and KPIs for the business to achieve. • Instigated below the line marketing campaigns increasing our social media presence by 50% for the hotel and 200% in 5 months for Med yacht sales.• Implemented SOP’s across departments, resulting in a stronger cohesive organisation• Created a systematic, digital filing system enabling cross department use. • Instigated company meetings, team lunches and monthly activities resulting in significant improvement in company culture, team morale and positive working environment. • Implemented and conducted semi-annual and annual performance appraisals. • Interview, hire, train and support all new staff. Hotel• Revamped finance division, reducing annual costs.• Cut operational costs through cost saving analysis. Yacht Brokerage• Restructured after-sales, implemented processes that positively improved P&L. • Planned, created and implemented centralised data analytics to analyse marketing platforms and boost sales capabilities. 400% uptick in brokerage sales. • Enacted new approaches to multiple digital initiatives allowing significant time savings and re-allocation of resources into additional marketing, team training and sales activities. Property • Negotiated contracts, managed all suppliers and third-party involvement. • Built and digitised inventories enabling YOY comparison analysis.

Consultant

• Jun 2019 - Nov 2019

Contracted by This is Beyond, an industry renowned curator of B2B events for the high-end luxury travel market. Managed, created and produced 10 industry leading events in Cape Town, Miami and Marrakech. Launched a new event in under a month at Sundance resort Utah.

Operations Manager

• Jul 2017 - Jun 2019

Operations manager for This is Beyond. Managed and led a team to source, procure and produce large-scale events for up to 2,000 people from inception to completion across 5 countries. • Strategically managed budgets, with a keen eye on cost-effective and revenue generating solutions. • Negotiated pricing and contracts, whilst ensuring continuation and enhanced services.• Created, nurtured and built strong relationships with upwards of 200 external suppliers globally.• Oversaw an on-site team of 60 and managed all logistics with strong attention to detail. • Manage all AV related elements, sourcing entertainment, running of all multimedia, on site speaker liaison etc• Responsible for all aspects of F&B, varying from festival style stands to sit down dinners.• Managed all Health & Safety including risk assessments, local & foreign security teams, as well as contingency planning. Key Achievements• Conducted and implemented post event analysis, enabling strategy baseline for YOY improvements. • Heavily improved cross-departmental efficiency and communication by implementing a work management platform – Asana.• Responsible for implementing a plug and play solution for all events dramatically decreasing operational burden and set up times.

Operations Executive

• Oct 2016 - Jul 2017

This role was focused on the market place, which consists of a three day event for pre-matched appointments and three parties. During this role I was responsible for the following elements: • Organised and coordinated all stand furniture requirements for 500+ stands. • Worked with a designers to produce activations on the show floor. • Delivered signage and decoration requirements for all stands and sponsorship activations.• Managed security and health & safety for all of the company wide events.• Organised collateral and printing items, hostesses and registration, all delegates transfers throughout the week and finally the F&B requirements for the event for up to 2,000 people. • Curated processes for all insurance requirements across the events and any contracts that were distributed.

Operations Assistant

• Jun 2016 - Oct 2016

In this role, I was responsible for increasing the teams efficiency and price competitiveness. This consisted of: • Sourcing new suppliers • Researching, ordering and executing all collateral, printing and decoration items • Organising all room allocations, flights and travel requirements for all team and suppliers. • Updated and distributed all contracts to suppliers and venues. • Created mood boards for the future events and parties.

Events Assistant

• 2015 - 2016

FLE Learning provide a common platform for educational institutes, governments organisations and the private sector to discuss key issues and developments in international academic conferences and seminars.In this role, I solely set up the international conferences, which were held at Oxford University. I managed all areas of; registration, general enquires, F&B and speaker management. I looked after all areas of social media to increase awareness. All of these roles were juggled, whilst ensuring the conference was run in a smooth, professional manner.

Sales Representative

• 2014 - 2015

Mediterranean Yacht sales specialises in the marketing, sale and service of the french sailing and motor yacht brand Beneteau, as well as Lagoon Catamarans and CNB yachts. Due to the range of services the company offers, this role was diverse as it ranged from sales and marketing to the running of operations and logistics. The sales and marketing element focused on increasing brand awareness of the current and new yachts. This was conducted through a range of platforms such as the company website, social media and platforms relevant to the local market. One of the platforms I launched quickly lead to my first sale! Whilst the operational aspects included managing of all stock boats, client requirements and the inventory of all parts required for the after sales service.

Sailing Instructor

• 2011 - 2015

Malta Young Sailors club provides the opportunity to children aged between 7 and 15 to develop sailing skills. Students eventually partake in local and international events.During the summer months, this role consisted of coaching large groups of students of up to 60 pax, ranging in all levels. During the winter months I focused on coaching Malta's B team, and assisted to coach Malta's international A team. Some of the main responsibilities included; planning of lessons, organising all summer events and assisting with the organisation of the international events held in Malta.

Stewardess

• Sep 2012 - Dec 2012

This job role was challenging and demanding, due to the variety of tasks it involved. These ranged from planning and hosting parties for exclusive clientele, to week long charters with around the clock service. The variety of tasks required me to be flexible, have top organisation and planning skills, whilst paying meticulous attention to every detail. It was extremely motivating and exhilarating prior and post every event we held onboard. This job role was challenging and demanding, due to the variety of tasks it involved. These ranged from planning and hosting parties for exclusive clientele, to week long charters with around the clock service. The variety of tasks required me to be flexible, have top organisation and planning skills, whilst paying meticulous attention to every detail. It was extremely motivating and exhilarating prior and post every event we held onboard.

Customer Service Agent

• May 2010 - Sep 2011

Harbour Air (Malta) Ltd was a commercial seaplane company offering scheduled flights between the Maltese islands and scenic tours around the Maltese archipelago. Throughout my time at Harbour Air, my role was diverse requiring me to be flexible and adaptable to the different daily demands. My duties consisted of: liaising closely with tourist agencies, leading hotels and directly with clients with the aim of maximising sales and company profits. I was also responsible for checking-in clients prior to flights as well as deckhand were I tied up, refuelled and washed the plane.