Sarah Mae Manalansan
Onboarding and Sales Specialist at Tourwriter- Claim this Profile
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Bio
Credentials
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Content Marketing: Newsletters
Lynda.comJul, 2019- Nov, 2024
Experience
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Tourwriter
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New Zealand
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Software Development
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1 - 100 Employee
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Onboarding and Sales Specialist
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Apr 2023 - Present
- Spearheading the onboarding process for new clients, ensuring a seamless transition to Tourwriter's innovative travel software.- Collaborating closely with travel professionals to understand their unique business requirements and tailor onboarding experiences accordingly.- Providing expert guidance and support throughout the onboarding journey, addressing queries and concerns promptly.- Leveraging a strong sales background to showcase the value proposition of Tourwriter's solutions to potential clients.- Conducting product demonstrations and consultations to illustrate how Tourwriter can enhance travel businesses' operations.- Cultivating strong relationships with clients, nurturing their success and serving as a dedicated point of contact for their needs.- Collaborating with cross-functional teams to communicate client feedback and contribute to software enhancements.- Ensuring clients are well-equipped to maximize the benefits of Tourwriter through effective training and resources.- Contributing to the growth and expansion of Tourwriter's client base by identifying sales opportunities and fostering partnerships.- Actively staying updated on industry trends and competitor offerings to provide informed recommendations to clients.- Playing a pivotal role in the ongoing success of travel businesses by guiding them to harness the full potential of Tourwriter's capabilities. Show less
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Customer Engagement Executive
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Sep 2020 - Apr 2023
- Foster positive relationships with customers- Provide excellent customer service and ensure customer satisfaction.- Respond to customer queries and concerns in a timely manner.- Track and contact leaving customers for renewals- Analyze and record customer feedback and to ensure customer retention- Cross-collaboration with internal teams to address issues effectively
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Customer Success Executive
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Apr 2020 - Sep 2020
- Ensures all customers are successfully using the product or service they’ve purchased from the company.- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.- Provides technical support and training to customers who use the company’s product, replying to queries.- Ensures customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.- Aids with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.- Maintains excellent service standards, going above and beyond to ensure customer satisfaction and retention. Show less
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Sales Development Representative
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Feb 2018 - Apr 2020
• Responsible for taking inbound and outbound leads and prospects.• In charge of qualifying the leads. • Accountable for researching and populating information• Respond to incoming chats accurately in a timely manner. • Follow up with leads who have requested with the Free Trial.• Ensure the Free Trial process is followed and associated Zoho (CRM) tasks are completed.
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Trainer
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Feb 2011 - Oct 2017
• Instruct new hire and continuing education program specific training and communication and culture training. • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a live classroom environment. • Complete daily training administrative work such as tracking of student data and other administrative tasks as required in a timely and accurate manner. • Facilitate the transition of students from training to work environment, ensuring competency levels meet business needs. • Adhere to developed classroom agenda/timelines and content flow. • Maintain current product knowledge for each account by taking calls, attending team meetings, side by side observations and quality or transaction monitoring. • Support and participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities. • Ensure effective, consistent communication with managers and other resource groups. • Accountable for achieving individual training performance metrics • Responsible for day-to-day functional supervision of learners within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Show less
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Education
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2006 - 2010
Pamantasan ng Lungsod ng Maynila
Bachelor of Science - BS, Registered Nursing/Registered Nurse
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