Experience

Invitae

• United States
• Biotechnology Research
• 700 & Above Employee

• Client Services

  • Aug 2021 - Present



PDSMED -MDsuite

• Poway, CA

• Software support and Lab specialist

  • Mar 2012 - Present



American Campus Communities

• United States
• Real Estate
• 700 & Above Employee

• Receptionist promoted to Executive Assistant

  • Feb 2011 - Dec 2011

  As front receptionist I answered incoming corporate calls for an office of 150 employees and 140 properties. I divided and addressed all incoming and outgoing United States mail. Sorted and distributed all incoming UPS and Fed Ex mail throughout each day. I greeted all visitors through the corporate lobby and notified the correct executives of their arrival. Controlled and managed our offsite document storage. I provided weekly ordering of office supplies and Fed Ex supplies for the corporate office. I assisted in administrative tasks assigned to me quickly and efficiently. After several months I applied for an Executive Administration position with our Investment/Acquisitions team. I was quickly promoted to this position and provided assistance to 15 executives in my department. My daily responsibilities were preparing and managing purchaser and seller documents for property and land acquisitions. I would coordinate daily calendars and meetings for all executives. I researched and booked all airline travel, vehicle reservations and lodging for all executives. I was responsible for monthly expense reports completed and paid in a timely manner. I managed all confidential document filing and document storage. I answered incoming calls and maintained contact with other departments. I was the "go to" person for miscellaneous/ time consuming tasks or scheduling and completed all in a timely manner. I prepared various confidential departmental reports and conducted research for statistical reports.

• Executive Assistant

  • 2011 - 2011



Mitchell 1

• Marketing Support Agent/ Customer Care Specialist

  • Sep 2008 - Jan 2011

  Under minimal Supervision I maintained 270 Car Repair Shop accounts. I addressed and resolved customer concerns, customer email, and customer postcard marketing while accepting all incoming calls. I had excellent communication with field personal, agents and executives and maintained a "Rapid Continuous Improvement "project every year. I made continuous changes to client seasonal coupons in a timely manner with the coordination of a graphics team. I documented all customer interactions in 3 different databases and worked daily out of 5 or more different databases. I was chosen to act as the primary agent on two executive pilot programs. I made 38 + outbound customer calls per day. I also earned an "Outstanding" yearly review for 2009!



Stanley Steemer

• United States
• Consumer Services
• 700 & Above Employee

• Customer Service Advisor

  • 2002 - 2007

  Answered an average of one hundred calls per day and developed relationships with customers on a daily basis to ensure client retention. I provided administrative, clerical support, scheduled appointments and outbound calls. I provided follow up with our clients to ensure full satisfaction every day and trained new employees. I provided efficient and thorough training to new sales agents and I earned top sales of $100,000 in one month! Answered an average of one hundred calls per day and developed relationships with customers on a daily basis to ensure client retention. I provided administrative, clerical support, scheduled appointments and outbound calls. I provided follow up with our clients to ensure full satisfaction every day and trained new employees. I provided efficient and thorough training to new sales agents and I earned top sales of $100,000 in one month!