Sr. Manager Infrastructure Services

• Sep 2021 - Present

Manager Information Systems Engineer 2

• Feb 2019 - Sep 2021

Manage the Information System and supervise a diverse team of 7 people in IT, Cyber, and SW development arenas in 2 different geographic locations. Responsibilities include analysis, selection and modification of application software, installation of network hardware and software, and database management and integrity. Coordinates delivery of services to user groups and ensures IT service is uninterrupted. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Prepares and reviews documentation ensuring currency and continuous updates to inform all stakeholders. Manages the Earned Value of the IT aspects of the program.

IT Manager

• Jun 2014 - Feb 2019

IT Manager for SI Government Solutions for a 7 person IT team overseeing facilities is 9 sites in various geographic locations. Managed 3 unique physically separate networks and 40+ SCIFS under RMF. Responsible for project management, baseline management, yearly budget, scheduling, tasking escalation, vendor liaison, purchasing, customer satisfaction, management coordination, and outage coordination and communication. Personnel development via mentoring and training and as necessary discipline. Timecard and travel approvals, and performance reviews.

Infrastructure Engineer

• Jun 2013 - Jun 2014

Responsible for creation of new solutions or solving a large range of problems while assuring adherence to requirement. Optimized processes for ease of administration using automation and other efficiencies. Technical subject matter expert and assisted running the change control board with AI controls using 800-53. Planned and assured execution of projects in Linux, Windows, and Storage disciplines. Attempted to provide systems at the lowest cost with reduced risk while staying within schedule and security constraints. Regularly requested to provided lab tours and detailed description of the mission labs to internal and government customers.

Systems Engineer

• Oct 2011 - Jun 2013

Technical lead for a 30 person Servers & Storage team. Responsible for project management, design implementation, delivery, sustainment, documentation, and baseline tracking of technologies under 800-53 standards. Lead of coordination with other functions to assure on time delivery of systems. Completed month status and metrics. Coordinated critical chain activities and provide technical input to solutions. Reviewed all change requests and assured technical validity. Personnel issues including escalations, conflict resolution, and hiring.

Sr. Systems Integration

• Sep 2008 - Oct 2011

Technical and functional lead for the Windows discipline responsible for project management, design, implementation, delivery, sustainment, documentation, and baseline tracking of technologies. Assisted in design, scheduling, budgeting, and implementation of mission and development labs under NISPOM standards. Performance reviews, team development, aligning training needs, hiring, and career development. Status and metrics. Proposal work including technical design, bill of material, competitive pricing, and procurement.

Sr. Systems Integration Technologist I - with Honors

• Mar 2005 - Sep 2008

Team lead for 9 employees. Member of the Computer & Storage team responsible for design, implementation, delivery, sustainment, documentation, and baseline tracking of technologies under NISPOM standards. Supported Windows, HP Storage, and workstations. Supported customer base including integration of operational systems at customer sites. Completed trade studies and system engineering tasks. Created standards around critical patching and received Six Sigma of the quarter for this effort. Completed performance evaluations, team development, training, and career development.

Systems Integration Technologist II

• Sep 2003 - Mar 2005

Member of group responsible for design, implementation, delivery, and documentation of new technologies into the infrastructure. Created standards around critical patching and assisted designing and then implemented a collaborative product reuse solution. Handled all escalated trouble tickets.

Site Systems Engineer

• Aug 2003 - Sep 2003

Liaison between the Help Desk, Site Engineers, and Security Teams. Documentation of all current and new procedures. Assisted support staff with escalating trouble tickets. Windows Systems Administrator. Liaison between the Help Desk, Site Engineers, and Security Teams. Documentation of all current and new procedures. Assisted support staff with escalating trouble tickets. Windows Systems Administrator.

Systems Integrator I

• Sep 2001 - May 2003

LAN/WAN team of 8 people who supported 90 sites, 350 server connections, 100 remote access users, 30 wireless users, and 1000 network element connections. Cisco VPN 5008/3060, Voice-Over_IP, IP design and configuration of Class B and private networks, Cisco routers and switches. Design of extranet partners via VPN tunnels and circuits. Network monitoring and monthly consistency validation and backup of all routers. Created rack drawings and critical sparing planning. Daily support of networks.

Executive Desktop Support

• Nov 1999 - Sep 2001

Desktop support for Executive, Senior, and Vice Presidents including home VPN setup of LANs using wireless technologies. Assisted Tier 1 support staff with escalating trouble tickets. Ghost builds of Windows workstations and servers. Documentation of all systems.

Network Analyst/Administrator I

• Dec 1998 - Nov 1999

LAN/WAN support and administration of NT servers for a central office and 9 branches. Configuration of client workstations using drive imaging. Creation of help desk forms in Outlook. Documentation of all routine procedures. Y2K research and updates. LAN/WAN support and administration of NT servers for a central office and 9 branches. Configuration of client workstations using drive imaging. Creation of help desk forms in Outlook. Documentation of all routine procedures. Y2K research and updates.

Systems Administrator

• Feb 1998 - Dec 1998

LAN/WAN support and administration of NT servers for a central office, 5 branches, and several single person remote offices. Configuration and support of workstations via manual builds. Documentation of all processes. Y2K research and implementation. LAN/WAN support and administration of NT servers for a central office, 5 branches, and several single person remote offices. Configuration and support of workstations via manual builds. Documentation of all processes. Y2K research and implementation.

Support Engineer/Technical Writer

• Jul 1997 - Feb 1998

Support and administration of Unix networks for client base of 300 offices via telephone and client site visits. Support of Windows workstations. Maintenance and backup of NT servers. Order, track and bid proposal of ISDN, T1 and telephone lines. Creation of user's guides for custom software. Export data and generate lists for trade shows and client mailings. Support and administration of Unix networks for client base of 300 offices via telephone and client site visits. Support of Windows workstations. Maintenance and backup of NT servers. Order, track and bid proposal of ISDN, T1 and telephone lines. Creation of user's guides for custom software. Export data and generate lists for trade shows and client mailings.

MIS

• Jan 1996 - Jun 1997

Support and administration of Macintosh network for 30 users. Database management, reporting & backup. Hardware and software upgrades on Macintosh machines. Call reports via Internet for $50,000 billing cycle. Literature creation and mass mailing for 2,000 pieces per day. Inventory control and human resource duties for entire company. Support and administration of Macintosh network for 30 users. Database management, reporting & backup. Hardware and software upgrades on Macintosh machines. Call reports via Internet for $50,000 billing cycle. Literature creation and mass mailing for 2,000 pieces per day. Inventory control and human resource duties for entire company.