Experience

Toll Transitions

• Australia
• Freight and Package Transportation
• 1 - 100 Employee

• Customer Service Team Lead

  • Jun 2020 - Present

• Call Centre Consultant

  • Jun 2019 - Jun 2020



Fairmont Chateau Lake Louise

• Canada
• Hospitality
• 200 - 300 Employee

• Hostess

  • Oct 2017 - Oct 2018

  • Providing guests with a warm greeting and welcome them to the restaurant • Obtaining dining information from guests, such as dietary restrictions or special occasions • Coordinating the dining room’s seating arrangements by planning and anticipating fluctuations in business • Seating guests in an organised fashion to maintain service flows for the servers • Bussing and resetting tables to accommodate for additional guests • Adhering to all hotel environmental policies and initiatives • Providing help to other departments in the hotel; including serving at Banquet events such as weddings and work conferences for large businesses, serving tour group breakfasts and lunches, junior serving (working buffets and replacing food) for large groups and assisting other colleagues in other outlets



Mt Buller - Buller Ski Lifts

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Guest Service Agent

  • Jun 2017 - Oct 2017

  • Checking guests in and out of the Abom Hotel and the Chalet Hotel & Suites • Cutting room keys and distributing breakfast vouchers • Ensuring guests have everything they need to enjoy their stay • Organising onward transportation for guests as they depart • Storing guests’ luggage before and after check-in • Listening to guests’ queries and complaints and dealing with them quickly and efficiently • Reporting broken items and organising their repair • Checking guests in and out of the Abom Hotel and the Chalet Hotel & Suites • Cutting room keys and distributing breakfast vouchers • Ensuring guests have everything they need to enjoy their stay • Organising onward transportation for guests as they depart • Storing guests’ luggage before and after check-in • Listening to guests’ queries and complaints and dealing with them quickly and efficiently • Reporting broken items and organising their repair



SilverStar Mountain Resort

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Resort Sales and Services Agent

  • Nov 2016 - Apr 2017

  • Working in and having extensive knowledge in the Guest Services, Tickets and Snow Sports areas of the Resort • Maximising every interaction with guests by providing information and advice to give them the best program/products to suit them • Selling tickets at the Ticket Window and in the Season Pass Office • Selling tours to guests • Selling ski and snowboard lessons to guests • Deputy supervising in the Guest Services area • Gathering and communicating resort information • Executing surveys in the resort • Hosting various activities and events, such as the hockey games and sleigh dinner tours • Responding to all calls and emails promptly and with the utmost customer service • Listening to guests and dealing with questions and complaints • Following cash handling, eftpos and close out procedures • Prioritising workload through highly developed planning and organisational skills, especially in very busy times • Providing feedback to my manager with suggestions for improved products and processes throughout these areas



Ministry of Justice - New Zealand

• New Zealand
• Government Administration
• 700 & Above Employee

• Team Leader

  • Apr 2012 - Nov 2016

  • Acted Team Leader for approximately 1 year: Dealt with conflict, led by good examples and managed staff • Managed securities work, used Land Online, and prepared formal documents for signing by upper management • Managed recruitment and was on the interview panel for Debt Officer positions • Managed the Historical Abuse cases • Created and implemented new letters for the system • Worked with senior staff to create the Legal and Operational Services Expo Stall • Wrote policy and content for the new Legal Aid Services Knowledge Base • Wrote and managed training topics • Trained new and current staff • Used MS Office; Word, Excel, PowerPoint and Outlook • Undertook track and trace of clients to obtain new contact information • Liaised with internal Ministry of Justice staff and maintained relationships • Liaised with lawyers and external Ministry of Justice staff when required • Upheld client privacy at all times • Qualified Fire/Floor Warden, First Aid, General Rescue Team and Health & Safety