Experience

Fedhealth Medical Scheme

• South Africa
• Hospitals and Health Care
• 1 - 100 Employee

• Account Executive

  • Sep 2022 - Present

  *Client management*Relationship building *Client retention*Organic growth *Product training *Arrange wellness days, HCT, flu vaccine *Conduct quarterly reports *Year end revision on new benefits*Service brokers

• Broker support agent

  • Jun 2019 - Aug 2022

  *Participated in team-building activities to enhance working relationships.*Exceeded goals through effective task prioritization and great work ethic.*Assisting broker with membership, finance, Authorisation and other broker related queries they may have.*Carried out day-day-day duties accurately and efficiently.*Ensures follow-up action is taken when necessary and provides feedback to the broker/member.*Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery.*Managing Tasks.Investigating and resolving broker queries and escalations.*Pulling and assisting with different excel reports and BO4 reports. Show less



Bonitas Medical Fund

• South Africa
• Hospitals and Health Care
• 1 - 100 Employee

• Call Center Representative

  • Nov 2015 - May 2019

  * Handling inbound calls * Outbound calls on request * Chronic Management * Assist with emails (admin work) * Assist with web chat * Assist with web registration testing * Creating and updating Hospital Authorizations * Adhering to scheduled shifts, roster start times, end times, break times and any scheduled activities * Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer * Ensures follow-up action is taken when necessary and provides feedback to the customer * Meet delivery objectives through working with other team members within and linked to the department / project * Resolve operational performance variations and problems and escalate unresolved issues to higher levels * Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery. Show less



Aegis Logistics Limited

• India
• Oil and Gas
• 200 - 300 Employee

• Call Center Representative

  • Nov 2014 - Sep 2015

  ·Providing information to customers on Home Affairs product. ·Solving customer queries ·Updating and logging cases for all customers · Assisting home affairs front offices in dealing with customer applications · Sending and receiving e-mails from customers on their different applications ·Providing information to customers on Home Affairs product. ·Solving customer queries ·Updating and logging cases for all customers · Assisting home affairs front offices in dealing with customer applications · Sending and receiving e-mails from customers on their different applications