Sarah Kraushaar, UXC

Account Director at Northern Commerce
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English -

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Derek Martin

We wouldn't be where we are today without Sarah's positivity and dedication. She helped pull our company through one of the most challenging periods in its history, and we were extremely sad to see her go.

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Credentials

  • Klaviyo Sales Certification
    Klaviyo
    Jan, 2022
    - Oct, 2024
  • Learn CRM Fundamentals for Lightning Experience
    Salesforce
    Mar, 2020
    - Oct, 2024
  • Gain Insight with Einstein Discovery
    Salesforce
    Mar, 2019
    - Oct, 2024
  • Learn Marketing Best Practices
    Salesforce
    Mar, 2019
    - Oct, 2024
  • UX Certified
    Neilsen Norman Group
    Sep, 2018
    - Oct, 2024
  • Investment Funds in Canada: Mutual Fund Certification
    Canadian Securities Institute
    Nov, 2013
    - Oct, 2024
  • Certification in Adult Learning; Facilitation Practices for Adult Learning
    Langevin Learning Services
    Jan, 2005
    - Oct, 2024

Experience

  • Northern Commerce
    • Canada
    • Advertising Services
    • 100 - 200 Employee
    • Account Director
      • Apr 2022 - Present

      As an Account Director at Northern Commerce, I lead a team of account managers and coordinators within the organization to help develop and maintain long-term relationships with our clients. With over 6 years experience in the industry, and over 20 years of account and relationship management experience, I help our clients execute strategic digital initiates (projects) within their organization. Including, but not limited to: Commerce, CMS, DXP, Digital Ads, Email Marketing, SEO, etc.Northern Commerce is Canada's leading and fastest growing Commerce agency. We provide full-service digital marketing solutions and deliver enterprise omni-channel Commerce solutions for retailers, manufacturers, and wholesalers around the world.

    • Senior Account Manager
      • Jan 2021 - Apr 2022

      As Digital Echidna continues to integrate with Northern Commerce, I have transitioned to the role of Senior Account Manager working alongside the Account Director to help lead a team of account managers and coordinators within the organization.As a Senior Account Manager at Northern Commerce, I develop and maintain long-term relationships with our clients. With over 5 years experience in the industry, and over 20 years of account and relationship management experience, I work with our client to develop and execute strategic digital initiates (projects) within their organization. Including, but not limited to: Commerce, CMS, DXP, Digital Ads, Email Marketing, SEO, etc.Northern Commerce is Canada's leading and fastest growing Commerce agency. We provide full-service digital marketing solutions and deliver enterprise omni-channel Commerce solutions for retailers, manufacturers, and wholesalers around the world.

  • Digital Echidna
    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Senior Account Manager
      • Jul 2017 - Present

      As a Senior Account Manager with the Digital Echidna team I have the privilege of working with clients in the Healthcare, Higher-Ed and Non-Profit sectors. Our passion is the Drupal content management framework and we work closely with clients to find the best Drupal solution to meet their digital needs through detailed discovery, collaboration and strategy. Our business is about our people - so creating and maintaining trusted relationships with both new and seasoned clients is my primary focus. My role allows me the opportunity to maintain a high level of involvement throughout the project lifecycle. I work cohesively with our diverse internal team to ensure we fully understand our clients digital strategic goals and deliver a product that is not only what they asked for but what we know they need to take their business to the next level. Once the initial project is complete, I take pride in continuing to grow the relationship by following up with our clients on a regular basis to ensure their solution is not only delivering on their success metrics but thriving in their digital environment. A website is only one tool in the clients toolbox, therefore it's important to continue addressing problems as they arise, and help proactively strategize for the future.

  • rTraction Canada, Inc.
    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Senior Account Manager
      • Jan 2016 - Jul 2017

      As a Sr. Account Manager for Ellipsis Digital, my role allows me to build loyal and lasting relationships with valued clients ensuring both their needs and the needs of the business are met. A large part of my role is focused on guiding projects through each step of our established project process with attention to both the client strategic initiatives and business goals, as well as opportunities to improve their overall digital presence. Some of the clients that I have had the privilege of working with include: • The McMichael Canadian Art Collection • SBC galerie d'art contemporain • Toronto Centre for the Arts • MindYourMind • Centre for Addiction and Mental Health: Leadership Advisory Council • St Marys Golf and Country Club • Harrison Pensa • Sunshine Foundation At Ellipsis Digital, we do creative work that drives positive change for our clients, our community and our craft.

  • Scotiabank
    • Canada
    • Banking
    • 700 & Above Employee
    • Senior Account Manager
      • Dec 2013 - Feb 2016

      As a Senior Account Manager/Financial Advisor, my clients enjoyed relationships that were fostered on trust, straightforward and knowledgeable service, respect and confidence that the recommendations I was providing were always in their best interest. As a member of the branch sales team, my role was responsible for contributing to the branch’s overall success by meeting negotiated goals through effective management of my assigned portfolio of customers. Leading with a financial planning approach, I identified opportunities and recommended strategies that best met the customers’ immediate and future financial needs.

  • TD
    • Canada
    • Banking
    • 700 & Above Employee
    • Business Learning and Development Coordinator
      • Apr 2006 - 2013

      Executed the creation and implementation of comprehensive learning and development solutions that positively impact key business drivers and met the needs of the key adult learning principles. Upheld strong leadership and motivational skills that were put towards the development of employee understanding of their key deliverables.Displayed skill in networking and collaborating with business partners to strengthen employee capabilities.Coached new employees through the practicum phase and conducted peer coaching with team and business partnersAchieved several awards based on delivering exceptional new hire training programs.

    • Senior Account Manager
      • Apr 2002 - Apr 2006

      Efficiently managed and supported a portfolio of clients regarding retail lending products ranging from 80 to 150 days delinquent leading to a decrease in consumer bankruptcy and credit counselling proposals and an increase in overall company revenue.

    • Customer Account Specialist
      • Apr 1996 - Apr 2002

      Contacted customers in early stage delinquency regarding retail lending products ranging from 1-60 days delinquent to negotiate mutually acceptable payment arrangements and meet expectationsAs a back up Resource Officer; assisted staff with inquiries regarding policy and procedures improving departmental efficiencies

Education

  • Western University
    Media, Information & Technology
    1998 - 2001
  • Canadian Institute of Financial Planning
    Registered Retirement and Financial Advisor 1&2
    2015 - 2016
  • Fanshawe College
    Post Graduate Marketing Management
    2018 -

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