Lease Operations Supervisor

• Jan 2021 - Present

Lease Operations Specialist

• Nov 2018 - Jan 2021

I process all daily payments on lease contracts that come through ACH, check and our customer portal. I work with payoffs and charge off accounts and posting the insurance file. I create the recurring ACH payment files and work all the returned items. I create the general ledger entries that go along with the above transactions and assist with month end and year end closings.

Sales Assistant

• Jul 2018 - Oct 2018

Deposit Support Lead

• Apr 2018 - Jul 2018

I led a team that received branch support calls from 17 branches. We answered all deposit related questions relating to account opening, balancing, cash recyclers, ACH, internet and mobile banking, debit and credit cards and many other topics. I worked with the Deposit Operations team members to ensure compliance with changing regulations in regards to system upgrades and staff training. I created weekly and monthly scorecards for the department and assisted our Electronic Processing group as needed. Show less

Electronic Services Processor

• Feb 2013 - Apr 2018

I processed incoming ACH items and their exceptions, incoming and outgoing wires, business ACH payroll and collection files, Visa card maintenance and troubleshooting, Visa card disputes, internet banking, mobile banking, ATM adjustments, gift cards and remote deposit. I had large roles in several large projects such as releasing a rewards credit card, a core re-conversion, two mergers and one acquisition.

Member Service Representative

• Jun 2010 - Feb 2013

I helped members with financial transactions, opened personal and business accounts, assisted members in applying for Visa credit cards and lines of credit, opened and closed certificates of deposit and worked with IRAs. My daily tasks included balancing a cash drawer, the vault and running checks through an imaging machine.

Volunteer

• May 2009 - Aug 2009

I organized children's park activities which included planning and making activities, finding volunteers and sponsors, buying prizes and coordinating everything on the day of the event. I organized children's park activities which included planning and making activities, finding volunteers and sponsors, buying prizes and coordinating everything on the day of the event.

Cashier

• Sep 2006 - Sep 2008

I worked as a cashier helping students find their textbooks, programming and cleaning tanning beds, authorizing gas pumps, cleaning the store and organizing the apparel. I worked as a cashier helping students find their textbooks, programming and cleaning tanning beds, authorizing gas pumps, cleaning the store and organizing the apparel.