Experience

Virgin Trains Ticketing

• Travel Arrangements
• 300 - 400 Employee

• Customer Experience Manager

  • Sep 2013 - Present

  Responsible for the leadership of the On Board and Stations Managers along the Liverpool to London Route. To ensure that our customers are at the heart of everything we do to create an amazing customer experience

• Station Manager

  • Oct 2011 - Sep 2013

  Responsible for the people leadership, safety, performance, premises and operation of Virgin Trains stationsInspired to champion change through leadership at four key locations along the Anglo Scot Route.Increased employee engagement from 25% to 81% within 5 monthsPerformance management and succession planning a key focus

• On Board Manager

  • May 2007 - Oct 2011

  Leading a front line team to deliver an exceptional customer experiencemanaging changepeople development and performance managementDeputy General ManagerHR expert for depot



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Apr 2005 - May 2007