Experience

Colchester Borough Homes

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Digital Learning Creator

  • Mar 2021 - Present

• Service Improvement Officer

  • Jan 2020 - Mar 2021

• Support Officer

  • Oct 2018 - Jan 2020

• Office Support Administrator

  • May 2016 - Oct 2018

• Receptionist

  • Jan 2015 - May 2016



Coggeshall Parish Council

• Coggeshall, England, United Kingdom

• Administration Consultant

  • Jul 2014 - Dec 2015

  I supported councillors by producing new policies and guidance documents and dealt with various enquiries and information requests. I also operated the front desk and dealt with public enquires both face-to-face, over the telephone and via email. Additionally, I provided back office support by creating a new filing and archiving system for both public records and HR & personnel files. I supported councillors by producing new policies and guidance documents and dealt with various enquiries and information requests. I also operated the front desk and dealt with public enquires both face-to-face, over the telephone and via email. Additionally, I provided back office support by creating a new filing and archiving system for both public records and HR & personnel files.



Great Baddow Parish Council

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Administration Consultant

  • Jul 2014 - Dec 2015



Towergate Insurance

• Insurance
• 700 & Above Employee

• Data Capture Administrator

  • Jun 2014 - Jul 2014

  I provided temporary administrative support for this large insurance company, acting as the first point of contact for customers, from whom I obtained information, recorded and processed their queries. I provided temporary administrative support for this large insurance company, acting as the first point of contact for customers, from whom I obtained information, recorded and processed their queries.



Penguin Random House UK

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Customer Services Assistant

  • Jan 2014 - May 2014

  I worked in the export team of this large, multinational publishing company. Providing assistance to international clients, dealing with queries via telephone and email, and processing international book orders and quotes.

• Publications Administrator

  • Nov 2013 - Feb 2014

• Administrator

  • Oct 2013 - Nov 2013

  I managed the digitalisation of the personnel and finance archives. I was given sole responsibility for constructing the digital database to store all existing files and making sure it could be easily updated with future files, to ensure the company's human resources department could go paperless.



The New Homes Group

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Mortgage Administrator

  • Apr 2013 - Oct 2013

  My main duty was to ensure the accuracy of customer applications for mortgages and insurance, by auditing the work of the mortgage consultants. I checked and cross-referenced all documentation processed by the consultants, flagged errors and suggested appropriate amendments. My main duty was to ensure the accuracy of customer applications for mortgages and insurance, by auditing the work of the mortgage consultants. I checked and cross-referenced all documentation processed by the consultants, flagged errors and suggested appropriate amendments.



WORK Group Inc. WORK Group Ltd.

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• Recruitment Coordinator

  • Oct 2010 - Apr 2013

  I was the primary contact for our client, HSBC, for all aspects of the recruitment process. My main duty was to oversee the work of the face-to-face scheduling team for candidates applying to HSBC. I was responsible for delegating tasks to the team and ensuring our targets are met. My role involved constant communication with the client as well as candidates, both by phone and email. Additionally, I took charge of the agency team, coordinating work relating to applications made through recruitment agencies. I communicated with a large network of recruitment consultants from UK-wide agencies, such as Reed, Randstad, Hays, and Brook Street. ASDA account I was the sole provider of telephone interview scheduling for one of Asda's main graduate recruitment schemes. This involved organising the interview schedule by collating relevant data and communicating with the client to ensure an efficient turnover. Microsoft account During my time at Work Resourcing, I was approached to act as a recruiter of high-profile women in business and industry for important networking events run by Microsoft. This was an important pop-up contract for our company, and I was working to extremely tight deadlines. Show less



First Advantage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Recruitment Assistant

  • Aug 2010 - Oct 2010

  It was my responsibility to assist candidates in their application for vacancies at Barclays. This involved contacting candidates and providing them with feedback from their competency tests, scheduling their telephone and face-to-face interviews, gathering data for credit checks and forwarding it to our credit check agency, obtaining references, and administering employment contracts for successful candidates. It was my responsibility to assist candidates in their application for vacancies at Barclays. This involved contacting candidates and providing them with feedback from their competency tests, scheduling their telephone and face-to-face interviews, gathering data for credit checks and forwarding it to our credit check agency, obtaining references, and administering employment contracts for successful candidates.



Aveley Lodge Care Home

• United Kingdom
• Medical Practices

• Care Assistant

  • Oct 2009 - Aug 2010

  I handled the personal care of elderly residents, including some with severe mental and physical disabilities. I was also involved in food preparation, domestic cleaning and drawing up care plans. I handled the personal care of elderly residents, including some with severe mental and physical disabilities. I was also involved in food preparation, domestic cleaning and drawing up care plans.



Julian Graves LTD

• Bedford, England, United Kingdom

• Shop Assistant

  • Jun 2006 - Jun 2009

  I provided support with all aspects of retail, including customer service, cash management, till operation, and stock taking. I provided support with all aspects of retail, including customer service, cash management, till operation, and stock taking.