Experience

Abbey Ireland & UK

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• Uk Group Accommodation Executive

  • Apr 2022 - Present



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Executive Officer (work coach)

  • Jun 2021 - Apr 2022

  Boosting support for job seekers & helping people back into the labour market. A public facing role assisting claimants from a variety of backgrounds and varying needs. Involving diary management & working with challenging behaviours. A demanding & challenging role, ensuring claimants receive correct & tailored support and signposted to additional help where available. Deputy team leader, taking on my manager’s tasks & responsibilities when she was on annual leave including daily management of the team. Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Customer sales advisor

  • Jan 2021 - May 2021

  A call centre based role for Europe’s leading entertainment brand. Dealing with incoming calls from existing customers looking to change or cancel their packages / subscription. Cross selling & upselling all products. Sales target driven A call centre based role for Europe’s leading entertainment brand. Dealing with incoming calls from existing customers looking to change or cancel their packages / subscription. Cross selling & upselling all products. Sales target driven



VeriCall Ltd

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Test & trace agent (NHS England)

  • Nov 2020 - Feb 2021

  Part of the test & trace team during the COVID-19 pandemic working on behalf of NHS England. A temporary working from home based role conducting welfare calls to those self isolating. Conducting index tracing calls helping avoid spread of the virus. Calculating self isolation periods and end dates. During my time here I achieved top performer in the role. Part of the test & trace team during the COVID-19 pandemic working on behalf of NHS England. A temporary working from home based role conducting welfare calls to those self isolating. Conducting index tracing calls helping avoid spread of the virus. Calculating self isolation periods and end dates. During my time here I achieved top performer in the role.



Abbey Ireland & UK

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• Group Accommodation Executive

  • Oct 2017 - Aug 2020

  Part of an award winning destination management company, working with inbound tourism to Scotland and the rest of the UK on a B2B basis. Responsible for booking accommodation needs for UK travel groups. Ensuring all bookings made meet clients budgets & requirements. Focused specifically on tour series, repeat & new business. As well as daily administration tasks, this role included forging new relationships with key hotel contacts & maintaining those already established. Part of an award winning destination management company, working with inbound tourism to Scotland and the rest of the UK on a B2B basis. Responsible for booking accommodation needs for UK travel groups. Ensuring all bookings made meet clients budgets & requirements. Focused specifically on tour series, repeat & new business. As well as daily administration tasks, this role included forging new relationships with key hotel contacts & maintaining those already established.



Apex Hotels

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Events & Groups Executive central Scotland

  • Feb 2017 - Oct 2017

  A cluster property role, covering the 5 Apex Hotels in Central Scotland. The main focus of this role being working towards KPI's, targets and budgets. Carrying out client appointments / showrounds. Along with administration tasks such as contracting, creating proposals, invoicing and producing function sheets for the hotel ops teams for all groups and events. Achieving employee of the month for supporting the department during a transition period.

• Events Executive

  • Oct 2016 - Feb 2017

• Group Rooms Co-ordinator

  • Apr 2014 - Oct 2016

• Guest Services Supervisor

  • Apr 2013 - Apr 2014

  Managing the full guest journey including pre arrival administration tasks such as taking reservations, room allocations and customer requests. Face to face customer service on check in, through out guests stay then on to check out and following up on any feedback after the guests departure. Supervising the front desk team & taking on responsibility of safe key holder & banking on a shift basis.



Premier Inn

• Hospitality
• 700 & Above Employee

• Reception Team Leader

  • Jul 2011 - Apr 2013

  Managing the reception team (both day and night teams) & ensuring the smooth day to day running of the front desk. Whilst also taking on duty manager responsibilities such as the general running of the hotel on a shift basis as well as daily banking.

• Receptionist

  • Dec 2009 - Jul 2011

  Managing the full guest journey including pre arrival administration tasks such as taking reservations, room allocations and customer requests. Face to face customer service on check in, through out guests stay until check out and following up on any feedback after the guests departure.