Experience

Gibside School
• United Kingdom
• Education Management
• 1 - 100 Employee
• School Business Leader

  • Jul 2017 - Present

CARDINAL HUME CATHOLIC SCHOOL
• United Kingdom
• Education Management
• 1 - 100 Employee
• School Business Manager

  • Dec 2014 - Jul 2017


Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Business Manager

  • Sep 2010 - Nov 2014

  Implementation, set up and management of circa 200 HC programme with a leading online payment provider. Overall responsibility for developing client relationship and service delivery prmarily based on customer satisfaction (NPS).

• Senior Operations Manager

  • Sep 2008 - Sep 2010

  Transitioned to operational management of same Telco programme. Responsible for service delivery across all 7 different lines of business and management of agreed SLA's/KPI's.

• Senior Client Manager

  • Oct 2008 - Jun 2010

  Involved in solutioning, transition and implementation of a 300 HC Telco programme into Newcastle & Edinburgh sites.

• Senior Client Manager

  • Dec 2005 - Sep 2008

  Management of client relationship and development. Patnering with operational teams located in client sites across various locations (Europe) to deliver successful results. Supported the acquisition of Middle East hub (Dubai, Saudi & Cairo) and France team in 2006

• Programme Manager

  • Sep 2003 - Dec 2005

  Management of remote account management team for a leading card issuer - nine European markets (Austria, Belgium, France, Germany, Italy, Netherlands, Spain, Sweden & UK). Responsible for a team of approximately 40 agents and 5 Managers who were managing contacting Corporate Services Accounts with objectives of customer retention and corporate card volume/spend growth.

• Account Manager

  • Jun 2001 - Sep 2003

• Team Leader

  • Jun 2000 - Jun 2001


RSA
• Switzerland
• Construction
• 1 - 100 Employee
• Graduate Trainee

  • Sep 1998 - Jun 2000