Experience

Golden Bear Toys

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• National Account Coordinator

  • Feb 2015 - Present

  • Complete administration for select Key Accounts including; order processing, sampling to the customer, customer enquiries – returns, orders, availability, specific delivery & packaging requirements. • Providing administrative support for Sales representatives. • Retrieving orders and invoicing via EDI. • Completing quote sheets & New Line Forms. • Calculating container fill quantities for FOB orders. • Entering Sales figures. • Cover for imports team as required. • Complete administration for select Key Accounts including; order processing, sampling to the customer, customer enquiries – returns, orders, availability, specific delivery & packaging requirements. • Providing administrative support for Sales representatives. • Retrieving orders and invoicing via EDI. • Completing quote sheets & New Line Forms. • Calculating container fill quantities for FOB orders. • Entering Sales figures. • Cover for imports team as required.



Charlton & Jenrick Ltd

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Sales Administrator

  • Aug 2014 - Feb 2015

  • Data entry using Microsoft Navision. • Handling telephone enquiries from both customers & end users and directing calls to the appropriate department. • Liaison with the warehouse team to change order dispatch dates when necessary. • Answering face to face enquiries and processing spares orders. • Data entry using Microsoft Navision. • Handling telephone enquiries from both customers & end users and directing calls to the appropriate department. • Liaison with the warehouse team to change order dispatch dates when necessary. • Answering face to face enquiries and processing spares orders.



Wrap Film Systems Ltd.

• Business Administration Apprentice

  • Jul 2013 - Aug 2014

  • Data Entry; including order processing using the bespoke system Navision, logging the outcome of sales representative calls on a database and creating spreadsheets. • Handling complaints via the telephone, email and letters. • Communication with customer’s goods in department to book delivery slots and communication with transport companies. • Reception duties including meeting & greeting visitors, answering and directing phone calls, distributing the post and preparing outgoing mail. • Customer liaison via email and telephone. • Backup for most roles in the department when required.