Experience

United First Mortgage

• Financial Services
• 1 - 100 Employee

• Office Manager

  • Jan 2016 - Present

  Oversee training and management of office employees and my assistants. Working closely with realtors to ensure all paperwork was in compliance so that their closings will take place smoothly. Answer phone calls and emails from agents with any questions they have regarding their documents to make sure everything is in compliance and that all documents are signed and ready for closing. Answer general real estate/MLS questions from agents and customers looking to buy or sell a home and connect them with our agents. Organize in office trainings for agents to brush up on skills (contract writing, MLS, Transaction Desk courses, etc.) Write professional letters authorizing commission disbursements at closing for agents who are attending off site closings. Manage the brokerages transaction logs ensuring that each and every transaction that comes through our office is precisely documented and logged. Oversee daily brokerage deposits to the bank. Ensure that commissions to our agents are correctly calculated before sending the authorizations over to accounting, then distributed to agents. Show less



Volcanic Tongue

• United Kingdom

• Office Manager (Internship)

  • Jan 2009 - Jun 2009

  • Fulfilled online all online orders (invoiced, packing and shipping) • Provided customer service to the clients of the independent record store by making recommendations and helping them select items for their shopping needs • Promoted music festivals associate with the record store/label • Primary Key holder: Opened and closed the store and handled operational procedures • Fulfilled online all online orders (invoiced, packing and shipping) • Provided customer service to the clients of the independent record store by making recommendations and helping them select items for their shopping needs • Promoted music festivals associate with the record store/label • Primary Key holder: Opened and closed the store and handled operational procedures



Ticketmaster LLC

• Orlando, Florida Area

• Ecare Representative

  • Jun 2007 - Aug 2008

  • Ensured superior customer experience by providing accessible seating and customer service • Addressed customer concerns, demonstrated empathy and resolved issues in high pressure scenarios with specified deadlines • Operated the Ticketmaster DOS platform with basic level coding used to acquire and make changes to tickets in the system • Ensured superior customer experience by providing accessible seating and customer service • Addressed customer concerns, demonstrated empathy and resolved issues in high pressure scenarios with specified deadlines • Operated the Ticketmaster DOS platform with basic level coding used to acquire and make changes to tickets in the system