Experience

Willbrink

• South Africa
• 1 - 100 Employee

• Account Manager

  • Feb 2017 - Present

   Multiple company bookkeeping 24 companies and payroll for all companies  Accurately prepare PAYE (Pay-as-you-earn) statutory reports, submitting monthly returns and submitting IRP5’s bi-annually and annually.  Calculated deductions and processed payroll for employees +- 150 employees  Accurately prepare VAT reconciliations for VAT submission bi-monthly  Keeping up to date and accurate filing  Organized and carried out proactive month-end and year-end processes  Boosted customer satisfaction ratings by resolving issues quickly and effectively  Reconciled and corrected issues with financial records  Monthly processing of receipts and payments to Trial Balance  Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts  Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors  Maintained and processed invoices, deposits, and money logs  Reconcile customer accounts and actively resolving all queries  Prepare monthly reports for directors as well as monthly meetings with the directors. Show less



iLembe Technologies

• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • 2016 - Jan 2017

   Built relationships with customers and community to promote long term business growth  Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations  Added consumer purchase dates and updated address changes for current accounts in corporate database  Teamed with partners to close deals for sales development  Kept detailed records of daily activities through online customer database  Quoted prices, credit terms and other bid specifications  Negotiated prices, terms of sales and service agreements  Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions  Prepared and deliver customer sales quotes  Worked independently with minimal supervision  Boosted customer satisfaction ratings by resolving issues quickly and effectively  Contributed to event marketing, sales, and brand promotion  Preparing debtors & creditor reconciliations  Successfully reduced the debt owed to the company  Accurately prepare VAT reconciliations for VAT submission bi-monthly  Keeping up to date and accurate filing  Processing accurate cashbooks to Trial Balance  Preparing all financial documentation for end of year financial audit Show less



Sienza Projects

• South Africa
• Civil Engineering

• Office Manager

  • Jan 2013 - Oct 2015

   Improved company revenue by collaborating with marketing, sales, and service departments  Managed and reported organizational finances  Slashed overtime expenses by restructuring staff and management team schedules  Established quality customer relationships through consistent delivery on commitments  Mentored employees and offered constructive feedback for performance improvement  Negotiated contracts, pricing structures and delivery schedules  Boosted customer satisfaction ratings by resolving issues quickly and effectively  Utilized company's accounting systems to review reports and prepare assessments.  Reduced workflow inconsistencies by recruiting and hiring capable staff members.  Supervised staff of 5 personnel by implementing company policies, protocols, work rules and disciplinary action Show less



Rosewater Spa

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Spa Manager

  • Jun 2009 - Dec 2012

   Led spa tours for new members to familiarize guests with services provided  Greeted spa guests warmly to create positive first impression of establishment  Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits  Maintained front desk workstation by keeping it clean and organized  Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes  Responded to customer inquiries or complaints  Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs  Managed activities related to staff training, treatment procedures, inventory management and marketing  Recorded product sales into spa's weekly income report  Developed and implemented marketing strategies  Utilized promotions, print and digital marketing to attract new clients Show less