Experience

MTS Cleansing Services Ltd

• United Kingdom
• Utilities
• 100 - 200 Employee

• Assistant Payroll Manager

  • Nov 2022 - Present

  Medway City Estate, England, United Kingdom • Managing full Payroll function for the whole company covering, approximately 500 employees • Calculation of overtime, average holiday and timesheet reconciliation • Ensuring the end to end processing of monthly payrolls is completed • Maintenance of payroll system and leave planning system • Liaising with staff and management to resolve queries • Updating and maintaining leave, sickness and overtime records • Implement awards/agreements and contracts in relation to… Show more • Managing full Payroll function for the whole company covering, approximately 500 employees • Calculation of overtime, average holiday and timesheet reconciliation • Ensuring the end to end processing of monthly payrolls is completed • Maintenance of payroll system and leave planning system • Liaising with staff and management to resolve queries • Updating and maintaining leave, sickness and overtime records • Implement awards/agreements and contracts in relation to overtime, shift allowances, expenses. • Undertaking required reporting, both internal and statutory reporting • Calculation and payment of leavers and statutory payments • Processing annual and contractual increases and calculation of back pay • Ensuring HMRC records are implemented, P11D processing annually • Ensuring employees are paid on time and accurately • Process auto enrolment pension Show less



FM Conway Ltd

• United Kingdom
• Construction
• 700 & Above Employee

• Payroll Administrator

  • Aug 2021 - Nov 2022

  Sevenoaks, England, United Kingdom • Processing fortnightly PAYE wages. • Processing LOSC fortnightly payments. • Reconciling the payments to ensure correct amounts are processed • Releasing retentions to LOSC • Working closely with HR and Business Support to ensure that HR records are kept up to date • Processing Penalties and deductions when necessary. • Supply weekly timesheet reports to managers for authorisation and payment • Deal with payroll queries by phone and email. • Accurate record… Show more • Processing fortnightly PAYE wages. • Processing LOSC fortnightly payments. • Reconciling the payments to ensure correct amounts are processed • Releasing retentions to LOSC • Working closely with HR and Business Support to ensure that HR records are kept up to date • Processing Penalties and deductions when necessary. • Supply weekly timesheet reports to managers for authorisation and payment • Deal with payroll queries by phone and email. • Accurate record keeping of any changes, charges to be recovered.

• Accounts Payable Administrator

  • Mar 2020 - Aug 2021

  Sevenoaks, England, United Kingdom • Conduct financial reporting and support for month end reconciliation activities. • Run regular account reconciliations on multiple accounts, ensuring no discrepancies. • Manage invoicing responsibilities for FM Conway processing invoices for clients on a daily basis. • Provide extensive record-keeping of all submitted and outstanding invoices, purchase orders and holds to assist with payment tracking. • Effectively manage billing automation systems, ensuring reliability and… Show more • Conduct financial reporting and support for month end reconciliation activities. • Run regular account reconciliations on multiple accounts, ensuring no discrepancies. • Manage invoicing responsibilities for FM Conway processing invoices for clients on a daily basis. • Provide extensive record-keeping of all submitted and outstanding invoices, purchase orders and holds to assist with payment tracking. • Effectively manage billing automation systems, ensuring reliability and accuracy. • Generate comprehensive purchase orders for client approval, noting quantities, types of products and agreed prices. • Deal with external contractors, review invoices, and ensure prompt payments for services and products acquired. • Respond to internal and external financial matter enquiries promptly and accurately. • Efficiently complete regular analysis of records in spreadsheets.

• Customer Service Advisor

  • Jul 2018 - Mar 2020

  Sevenoaks, Kent, United Kingdom • Provide cover and support to colleagues and senior management in the absence of the management team. • Manage the customer communication channels both inbound and outbound, including email inbox, live chat, and telephone. • Liaise with Sales and Transport to develop and implement effective timescales and customer satisfaction. • Build sustainable relationships and engage customers by taking the extra mile and listening to their requirements, whilst creating customer loyalty by… Show more • Provide cover and support to colleagues and senior management in the absence of the management team. • Manage the customer communication channels both inbound and outbound, including email inbox, live chat, and telephone. • Liaise with Sales and Transport to develop and implement effective timescales and customer satisfaction. • Build sustainable relationships and engage customers by taking the extra mile and listening to their requirements, whilst creating customer loyalty by adapting advice given, ensuring it met their desires and needs. • Process orders on Oracle system, making sure all communication between the team was correct. • Welcomed and gave tailored advice to a demanding customer base. • Monitored trucks and their workload allocation to ensure prompt deliveries to sites, contacting site managers if there were any delays / issues.



GRABEX WINDOWS LTD

• United Kingdom
• Construction
• 1 - 100 Employee

• Service Coordinator

  • May 2017 - Jul 2018

  Orpington, Greater London, United Kingdom • Plan service visits and schedule repairs. • Handle internal and external enquiries, including customer requests and department deliverables. • Liaise with window suppliers and providers on goods and merchandise needs. • Organise and optimised team schedules to guarantee that all shifts were covered evenly. • Oversaw the daily operations and ensured problems, issues and incidents were addressed as per procedure. • Monitored the daily staff performance and provided feedback on… Show more • Plan service visits and schedule repairs. • Handle internal and external enquiries, including customer requests and department deliverables. • Liaise with window suppliers and providers on goods and merchandise needs. • Organise and optimised team schedules to guarantee that all shifts were covered evenly. • Oversaw the daily operations and ensured problems, issues and incidents were addressed as per procedure. • Monitored the daily staff performance and provided feedback on improvements needed. • Accurately maintained records for all work conducted, including maintenance and repairs. • Filed and organised documentation, including waivers, service contracts, vehicle maintenance and repairs. • Dealt professionally, calmly, and tactfully with customer complaints. Show less



Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Timesheet Analyst - Resource Management

  • Oct 2014 - Apr 2017

  Bromley, United Kingdom • Supported timely delivery of enterprise change projects, ensuring outstanding quality and standards. • Provided the leadership team with comprehensive written reports on resource spend for continued improvement of project budgets. Managed all forecasts for future budget needs. Displaying accuracy and knowledge of the business strategy. • Used effective people management and organisational abilities to plan resource and cost centre budgets according to agreed business KPl's. •… Show more • Supported timely delivery of enterprise change projects, ensuring outstanding quality and standards. • Provided the leadership team with comprehensive written reports on resource spend for continued improvement of project budgets. Managed all forecasts for future budget needs. Displaying accuracy and knowledge of the business strategy. • Used effective people management and organisational abilities to plan resource and cost centre budgets according to agreed business KPl's. • Worked with finance team to support the delivery of time sheeting reports, ensuring that all timesheets were submitted, chasing any that were outstanding. • Created reporting packs to be presented to the leadership team and ensure implementation of Joiners Movers Leavers processes • Developed an effective recruitment plan alongside department leads to deliver resource targets. • Communicated with internal and external teams to guarantee seamless daily operations. • Assisted the senior management accountant in budgeting. year-end accounts and forecasting. • Created monthly detailed forecasting schedules and budgets, ensuring accuracy contributing to the efficient running of the business and its financial wellbeing. Show less



Cabinet Office

• United Kingdom
• Government Administration
• 700 & Above Employee

• Helpdesk Support

  • Oct 2007 - Oct 2014

  London, United Kingdom • Manage daily operations of helpdesk including ticket management, assignments and tracking of 300+ tickets per week. • Respond to telephone, email, and face-to-face enquiries daily. • Provide admin support to managers and other internal teams, e.g., complaint resolution, Invoice processing, asset management and customer guidance to ensure that the policies were followed and understood. • Issue passes and permits for building access, ensuring the correct clearance levels for… Show more • Manage daily operations of helpdesk including ticket management, assignments and tracking of 300+ tickets per week. • Respond to telephone, email, and face-to-face enquiries daily. • Provide admin support to managers and other internal teams, e.g., complaint resolution, Invoice processing, asset management and customer guidance to ensure that the policies were followed and understood. • Issue passes and permits for building access, ensuring the correct clearance levels for restricted areas are adhered to, and permits completed correctly and signed off. • Maintained comprehensive and accurate client profiles, responsible for managing and maintaining user access/support requests. • Successfully engaged customers and addressed their enquiries through extensive knowledge of products and services for Bouygues and the Cabinet Office • Conducted up to date reporting on issues and complaints and resulting actions to rectify the issues as quickly and efficiently as possible. • Planned and monitored sub-contractor attendance and associated paperwork and permits, ensuring all correct documentation was provided for building and access control. • Generated cost sheet allocation documents for departmental spend, followed up on any discrepancies. Show less



Apollo London Housing

• Liaison Officer

  • Apr 2007 - Oct 2007

  Orpington • Scheduled clients in for building works/repairs, providing advice and support on works progress. • Arrange access to properties and keep disruption to tenants to a minimum. • Plan repairs and general maintenance of properties. • Worked alongside the planning manager with the residents to select their kitchen/bathroom layouts within building restrictions and go through available options. • Distributed and collated customer feedback received via surveys, email, phone calls.



Icon Collections International Limited

• United Kingdom
• Accounting
• 1 - 100 Employee

• Credit Controller

  • Oct 2005 - Apr 2007

  Bromley, United Kingdom • Report and present updated information to the team manager ensuring detailed client records were correct. • Assisted with all strategic developments to ensure borrowed money was recovered. • Supported and assisted the Collections team by contacting borrowers in arrears. • Resolved cancelled direct debit issues and failed payment collections. • Processed the borrowers' debit and credit card payments according to company procedures and policies. • Updated database and… Show more • Report and present updated information to the team manager ensuring detailed client records were correct. • Assisted with all strategic developments to ensure borrowed money was recovered. • Supported and assisted the Collections team by contacting borrowers in arrears. • Resolved cancelled direct debit issues and failed payment collections. • Processed the borrowers' debit and credit card payments according to company procedures and policies. • Updated database and accounts inconsistencies to ensure all date was correct. • Negotiated payment instalments and deadlines. • Monitored assigned accounts and identified overdue obligations. • Planned practical actions to retrieve outstanding debts. Show less



Laura Ashley

• United Kingdom
• Retail
• 500 - 600 Employee

• Sales/Storeroom Assistant

  • Aug 2004 - Jun 2006

  Bromley, United Kingdom • Assisted in stock management and deliveries. • Keeping a tidy and organised stockroom, ensuring all products were available. • Used knowledge of the sales lines and customers preferences to reach individual and store sales targets. • Worked with the team to complete the daily and weekly routines that kept the shop safe and tidy. • Contributed to the development of the brands image by giving a unique, personalised bespoke service.