Customer & People Success Lead

• Apr 2022 - Present

• Managing clients representing over $145 billion in AUM collectively for data collection, reporting and analysis services on the ESGTree tech platform – these client success services include customer journey mapping, risk assessment, implementation & onboarding, education and training, data analysis and tech troubleshooting. • Providing support on sustainability advisory services such as ESG policies and annual ESG reports for clients.• Leading projects on key product development features to enhance the technology service and user experience for clients• Developed the design and vision for ESGTree’s Partnership for Carbon Accounting Financials (PCAF) product, which automates the reporting of financed carbon emissions for financial institutions on the ESGTree platform. Show less

Customer Success Associate

• Oct 2021 - Apr 2022

Project Consultant

• Apr 2021 - Sep 2021

Learning Designer

• Feb 2021 - Jun 2021

Education Professional

• Jan 2020 - Jul 2020

Operational assistance for management and student success teams. Analyzed student data to ensure all students comprehended curriculum and offered additional support to students in need. Coordination for curriculum development and design team for high school English Language Arts & Business Studies. Assisted with professional development and support for teachers and colleagues, specifically with respect to distance and virtual learning. Business Studies teacher to middle and high school students in Pakistan via traditional classroom and online mediums. Show less

Career Break, Maternity Leave/Stay-at-Home Parent

• Aug 2016 - Dec 2019

Due to familial and personal circumstances, I chose to take a career break and focus my energies on raising my family. Due to familial and personal circumstances, I chose to take a career break and focus my energies on raising my family.

Education Professional

• Aug 2015 - May 2016

Project Lead/Program Executive

• Jan 2015 - Jul 2015

Coordinated and managed the implementation of an AMANSPORTS grant project funded by the Department for International Development UK to introduce sports curricula in over one hundred underprivileged schools in Pakistan. Managed all logistical, operational and coordination needs of the project, including communication between stakeholders, internal coordination between implementation, M&E and leadership teams. Developed and conducted surveys to establish sports curriculum training needs for 200+ teachers in schools; assessed skill and knowledge gaps and assisted the operations team in designing and implementing the required trainings. Analyzed quantitative and qualitative survey data to assess the success and overall experience of learners. Single-handedly managed and executed all donor and corporate communications, grant compliance and reporting activities on the project. Show less

Career Break, Maternity Leave

• Mar 2014 - Dec 2014

Corporate Communications Executive

• Jul 2013 - Apr 2014

Managed and led all communications with local and international suppliers and stakeholders Responsible for building and maintaining relationships with suppliers and customers in the industry Managed and led all communications with local and international suppliers and stakeholders Responsible for building and maintaining relationships with suppliers and customers in the industry

Management Trainee

• Jan 2013 - Jun 2013

Assisted in the planning and execution of a new product launch campaign for the Tang brand. Managed digital media marketing for Tang Pakistan. Managed two out of home campaign executions for Tang Pakistan across four major cities of Pakistan. Assisted with packaging artworks for Tang Assisted in the planning and execution of a new product launch campaign for the Tang brand. Managed digital media marketing for Tang Pakistan. Managed two out of home campaign executions for Tang Pakistan across four major cities of Pakistan. Assisted with packaging artworks for Tang