Experience

Nepean Private Hospital

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Ward Clerk

  • Jan 2016 - Present



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Web Chat Specialist

  • Jul 2014 - Jan 2016

  The Business Service Centre (BSC) Outbound Sales Team is responsible for proactively contacting the Bank’s Small Business customers; both Retail and Local Business Banking.Our objective is to drive new cross sale and acquisition opportunities while ensuring that the financial products offered are the most appropriate for the customer’s needs. This will be achieved by reconnecting with existing clients and targeting prospective clients to capture whole of wallet relationships. The BSC Outbound Sales Team forms part of the Business Acquisition function of the BSC and our vision is to excel at securing and enhancing the financial wellbeing of people, businesses and communities.Providing a premium level of support to our business clients by providing business solutions for small and SME businesses, this includes business accounts, loan options, overdrafts and personal liability small business credit cards and merchant facilities. I also support the outbound sales team, by providing referrals to the team, by way of OTR and assisting with campaign details if questions arise on chat. I also cross sell products on a needs-based webchat conversation when the opportunity arises. I currently have a typing speed of 85 wpm with 90% accuracy

• WebChat specialist

  • 2014 - 2015

• Local Business Banking Assoicate

  • Nov 2011 - Jul 2014

  The Business Service and Support Teams provide 24/7 award winning service and support for all Business and Private Banking customers.Our service capability ensures that our clients never need to speak to an answering machine. Our specialists are available to provide technical support across Business and Private Banking Transactional products and channels or to assist clients to get in touch with their business banker.Our service capabilities include the following:• Account balance, fees and interest queries• Loan repayment enquiries• Stop cheques• Statement Enquiries• Traces and Investigations• Business Products Enquiries• And Much More...



Target

• United States
• Retail
• 700 & Above Employee

• Retail Mananger

  • Nov 2007 - Nov 2011

  Business Manager for Children's wear, Ladies wear and foot wear. My duties included merchandising, customer service, data entry into survey monkey, management of up to 6 staff members, stock ordering, loading/unloading of trucks, training, general office duties, POS and EFTPOS and telephone skills. Management meetings and attendance of fashion road shows, knowledge and experience of KPI’s. I also managed a team of 7 employees in this department. Business Manager for Children's wear, Ladies wear and foot wear. My duties included merchandising, customer service, data entry into survey monkey, management of up to 6 staff members, stock ordering, loading/unloading of trucks, training, general office duties, POS and EFTPOS and telephone skills. Management meetings and attendance of fashion road shows, knowledge and experience of KPI’s. I also managed a team of 7 employees in this department.